My partner and I had really high hopes for staying here recently after reading the great reviews, we therefore justified paying more for a Superior room, especially as we hadn't had a holiday in years. However, we found the bed was a small double and room quite small for one that is described as superior and didn't match the photos on the website that advertises a superior room. The bathroom only had a shower and wasn't generous on space at all. The tea coffee tray had a fancy coffee machine but this could do with user instructions we felt, but there were only two coffee inserts to use in it anyway, so we only managed to have one coffee each from it once we'd had a go at using it, one of us managed a hot coffee at least. I politely asked a waiter if we were definitely in a superior room, of which he abruptly pointed out that our room had exposed beams, and was set away from the public area, and it has a larger television, rendering it superior, he seemed to want to cease me asking anything further on this, I felt awkward for asking, but it was a lot of money for us to spend on a room of that size with nothing that made it any better than a standard. We were looking forward to a cooked breakfast, however, this wasn't to be either, the hotel offers a continental option of variety pack sized cereals, croissants, yoghurts and fruit or bacon/sausage sandwich, egg on toast, cheese on toast, if we'd have known this, we wouldn't have booked, that was the thing we we're looking forwards to...the puzzling thing is that they pretty much offer all the ingredients of a cooked breakfast but only in sandwich form or on toast, as single items like sausage butty or scrambled egg on toast. We did have an evening meal the night we arrived and although a little expensive, it was cooked to perfection. On return to the hotel after our evening out, my partner went to the hotel bar to ask if its okay to purchase two packets of crisps, at which point a customer who was sat at the bar asked him if he 'was a member?' Whether they were joking or not I can't be sure but it didn't come across as welcoming. We felt deflated by our stay unfortunately as we won't be able to go away for some time now due to finances, this stay was meant to be a treat for us.