DoubleTree by Hilton Hainan-Xinglong Lakeside

Thanks for the free room upgrade! The view and privacy on the 7th floor were excellent. The breakfast had a great variety, and the hot springs were really relaxing.

The location is a bit out of the way, but it's easy to get to nearby places by taxi. The hot springs and pool are great. The outdoor pool isn't heated in winter, it's 21 degrees Celsius, so you can still swim for a bit. Breakfast was good. Aside from not being by the sea, the experience was excellent.

Huge thanks to the front desk for the room upgrade! Check-in was super fast, and we got a lake-view room. The view from the sixth floor was pretty good, though the highest floor is the seventh, so it obviously can't compare to the views from higher-floor rooms. But being on a lower floor meant less wind, so it felt really warm and cozy. The hotel's public area pool is beautiful. The outdoor pool is cold water, not heated. However, the indoor heated pool makes up for it – you can swim there and then go for a hot spring dip, which is incredibly comfortable! I'd suggest increasing the frequency of maintenance for the hot spring pools; when I went, the water quality wasn't as good as I'd imagined, and the hot spring water quality isn't quite on par with places like Tengchong or Guangzhou. It's a bit stingy that guests consuming at the lobby bar still have to pay extra for the billiard table. I'd suggest changing this to a reservation-based system with a time limit; guests would probably feel better about that. Breakfast overall was decent. The live cooking stations for noodles and vermicelli were freshly prepared, and the broths were excellent. However, the soy milk and coconut milk were both watered down and flavorless, like too much water had been added, making them very bland. I hope this can be improved, because the self-service Qingbuliang (a refreshing dessert soup) loses its meaning if the coconut milk isn't good! The housekeeping staff are very diligent. For consecutive stays, it felt almost like checking into a new room every day. But as a five-star resort, shouldn't the complimentary bottled water at least be something like Nongfu Spring? This 'Ice Dew' brand is a bit much. A few extra cents in cost wouldn't hurt, right?

Upon entering the room, I found that absolutely no cleaning had been done; it was a complete mess. I waited at the door for staff for nearly 20 minutes. Every time I called, they said they were 'on their way,' even though it's only a 3-minute walk. Eventually, I lost my patience and went to the front desk myself, and it was resolved immediately. For a five-star hotel to treat guests like this... the quality, cleanliness, and service are simply not worth it.

The hotel boasts a beautiful environment, excellent facilities, and great hygiene. Although it was a bit chilly for swimming at this time of year, the unique hot spring pools made the kids incredibly happy. Plus, all the interactive games for children were super engaging and fun!