Grand Hyatt Shenzhou Peninsula Reviews

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

Beautiful Hyatt with villas that are only 2 stories high. Not a massive hotel with towers. The room was beautiful and high tech. The toilet was a half bath separate from the shower, tub, and a double vanity. The resort was low on staff due to Covid, so all the restaurants were closed except the Chinese restaurant and room service. Be aware that although room service normally ends at 11pm, it stopped at 9pm and no one told us. Double check times. And also make sure your villa sea view villa is not blocked by a huge construction fence. Nick, the buggy driver, was super amazing. He speaks English well and totally hooked us up with getting dinner. He went above and beyond to accommodate us!! Thanks, Nick!!

The housekeeper Tim Zhong contacted us one day in advance to understand the requirements and waited in the lobby. The room location was also in line with the requirements and helped to arrange various activities. Thank you very much! The hotel environment is very good, with a garden villa style, beautiful green gardens, large rooms, a sense of design, good bedding, many shuttle buses, good breakfast quality, and two restaurants to choose from. The hotel is in a good location, on the Shenzhou Peninsula, with many restaurants to choose from across the street, and it is also convenient to play various water sports.

This is the best hotel I have ever stayed in Hainan. The beautiful lady Gloria upgraded our two rooms to sea view rooms for free. We added her on WeChat and you can contact her for spa or yachting and surfing! The hotel is a resort-style hotel with villas one by one. The rooms are clean, beautiful and generous, with full comfort. The bathroom is also very large. The hotel breakfast is great, the swimming pool is also great, everything is great! Recommended! !

We booked a garden view room. My friend likes quietness. The housekeeper Gloria (Lily) helped us upgrade to a sea view room on the fifth floor, which is great👍 Lily is very considerate... The room is very clean and tidy. The bath products are good and I like the smell. The room service is afraid that our clothes will get wet, so they considerately helped us to take back the clothes drying rack in advance The overall hotel experience is very good 1. The hotel's buffet breakfast is rich in variety, one bowl of powder every day, and the iced latte is great The Chinese food is also delicious. We ate it in the room. Although the price is not cheap, it tastes great 2. The hotel has shuttle buses to various places. You can wait downstairs after calling. All service staff have great attitudes 3. The hotel is a short walk from the Coconut Grove Road. You can walk along the beach to enjoy the breeze, or ride a small motorcycle and walk all the way to the lighthouse It is rainy season recently, but the sun is still out It is very beautiful. It is very comfortable to sit on the grass on the Coconut Grove Road at five or six o'clock and look at the blue sea 4. It is also very convenient to walk out from the hotel to eat! The hotel was built in 2022. It is relatively new. Compared with the surrounding Sheraton and Westin, we would choose Grand Hyatt.

Booked a garden-view room, which was upgraded to a courtyard room. The toilet and washroom are separate. There was a sudden power outage on the last night. The hotel called to apologize the next day, which was unexpected. The hotel waiters were very warm and thoughtful to the guests. The environment was good, the breakfast was rich, and iced American coffee could be packed back to the room. The western food in Yige restaurant was very authentic 👍👍It is worthy of being a five-star hotel 👍👍Our housekeeper Cora was very considerate and answered all questions. We were very satisfied with the services of Grand Hyatt Hotel. We were very satisfied with all aspects. It is worth coming!

First of all, the hotel staff, whether it is the restaurant service staff, the front desk lady, or the shuttle boy, are very kind and friendly, especially the housekeeper Gloria, who is warm and welcoming. She called the day before check-in to ask about the places that need to be prepared in advance, and reserved the room with the best view. After check-in, she took the initiative to change rooms because of the noise of the air conditioner so as not to affect the guests' rest. She changed to a more advanced suite. When checking out, she also readily agreed to delay check-out, which made the trip to Wanning particularly comfortable. The hotel has an excellent location, with the beach and coconut road just outside. If the beach is well developed, it will not be inferior to Yalong Bay. The Chinese restaurant tastes good, the ingredients are fresh, the service awareness is good, and she will take the initiative to comment on group purchase discounts. The Italian restaurant is too slow to produce, and the pizza tastes good. There should always be such a relaxing day in a year to cheer yourself up. Thank you, Grand Hyatt Shenzhou Peninsula, and I wish everyone a happy memory here!

Visited Grand Hyatt again! I express my love for the warm and hospitable Cora again! I love her so much! She said she stayed in a courtyard room last time, and this time she let me experience a sea view room. She stayed in Building 32 with a great view. As soon as I opened the door, I saw the coconut grove and beach. Who would go out in the sun with such a room! Compared with Le Méridien and Westin, Grand Hyatt is the top 1 in Wanning. The service, room, hotel layout, and even breakfast are all very satisfactory!

The overall facilities of the hotel are still very new. The Chinese garden style is very popular with the elders, and it is also very photogenic. Before checking in, the housekeeper Gloria contacted us in advance and helped arrange for us to stay in Building 20, which is very close to the beach, swimming pool and restaurant, making travel very convenient. It may be because of the off-season. There is almost no need to make an appointment for the battery car. You can get on the car in half a minute after going downstairs. All the service staff of the hotel are very warm and thoughtful. Thank you~ The breakfast category is not rich, but the dishes are fresh and taste good. Thank you Gloria for giving us an extra breakfast~ In short, my family and I are very satisfied with this vacation, and we will choose Grand Hyatt again in the future!

On the first day of check-in, a housekeeper added my WeChat, asked about my needs and informed me of some check-in instructions, and check-in was very fast! On the morning of check-in, I received a notification from the housekeeper that the room type was upgraded for free. I was so happy and grateful...Cora, the housekeeper, is very beautiful and gentle, and has a very good service attitude! When I booked the hotel, I finally chose LaCrosse among several hotels of the same level. It was really a wise choice. The following points are my experience, I hope to help everyone make a choice! 1 The hotel is really beautiful, and the design style is a bit like Capella. It has a sense of luxury with a little Zen. It is fashionable and stable. It is unique. 2 There are big mirrors everywhere, and the lighting is also very good. You will be very white and tender if you take a casual photo. It is a blessing for people who love taking photos. 3 The breakfast is delicious. There are not many types, but the taste is quite exquisite. I like rice noodle rolls and seafood porridge. 3 I like the temperature in their breakfast area. It is the kind of coolness with air conditioning but also the feeling of natural wind. I am not in good health and cannot blow too cold air conditioning. I like the temperature in this breakfast area! It's really friendly to babies and the elderly. 4. The hotel rooms are also very beautiful. The yard on the first floor is really amazing. My baby can play in the yard for a long time and doesn't want to go in. The room is also very soundproof and private! 5. The children's water play area is not big but it is very enough. A large swimming pool next to the bar is very comfortable to have a drink at night. The children's area is also very good. There are not many rest areas. There are bath towels, swimming rings and some floating boards. In short, it is very complete. I carried them all by myself, which was unnecessary. 6. The indoor amusement park is not big, nor rich. It is more suitable for babies under six years old. My baby is four years old and can't play enough for two days. 7. Don't ignore the ten travel photos given by the hotel. The travel photos I booked in advance are very rubbish. On the last day, I thought I would take a few photos with the mentality of giving them away for free. The result was unexpectedly good! A very professional team. The hotel is really good for taking photos. It is so beautiful. I suggest that you can choose this hotel with confidence. I really regret not booking a few more days. I didn’t have a good time because the experience was so good that I felt that the time was not enough. The children didn’t want to leave either. Everyone really chose to stay at Junyue. The experience was really great. This is the first time I write such a heartfelt review. I hope it can help everyone.

Very good experience. The hotel environment is very good. The park and the room are very satisfactory. Dining in the Grand Court is also very good. It is quiet and leisurely. Special mention to our housekeeper Gloria, who helped a lot and was very attentive and serious.

The hotel facilities are very new, clean and beautiful! Special thanks to the housekeeper Cora for upgrading our sea view twin room for free! She added WeChat one day in advance and informed us of the hotel project and helped us make reservations in advance. After checking out, she took the initiative to send a message to ask for feedback and whether she was satisfied with the experience. It was really considerate! I also want to thank the restaurant manager Yan for his excellent service attitude👍

The room is great, the environment is first-class, and the service attitude of the staff is also very good, especially the front desk guy Soren, who is very considerate and thinks from the perspective of travelers. He helped me solve a lot of problems and upgraded the room for free, which made my vacation experience even better. Definitely five stars, I will come again next time~

The most satisfying hotel in Wanning for this self-driving tour in Hainan is this hotel. The hotel is very new and just opened in 22 years. The whole park is very large and the design and planning are very beautiful. The housekeeper Gloria contacted us in advance and communicated our demands. After that, she arranged for us to stay in the same building and on the same floor with another family traveling with us. It was very good. All the staff of the hotel from the reception were very enthusiastic and the service was very considerate. They understood our needs very well and left us with wonderful memories. The breakfast and Chinese restaurant of the hotel are very delicious, and the gym is also very large and clean, which is very suitable for relaxing in the hotel. This stay experience is very good. I will choose this hotel next time.