Homewood Suites by Hilton Warren Detroit

My recent stay at Homewood Suites by Hilton in Warren, Michigan, was unfortunately far from what I had anticipated. I chose this hotel specifically for its pool, as my 12-year-old daughter had been eagerly looking forward to a small birthday pool party with family. However, upon check-in, we were informed that the pool was closed and wouldn't be available for another day or two. To our dismay, further investigation revealed that the pool had been closed since the summer, and this crucial information was not mentioned anywhere on the hotel website. This was particularly disheartening as swimming was the sole request for my daughter's birthday celebration. Despite utilizing the Hilton app, I encountered issues with the wireless room key feature, which was unexpectedly unavailable. The front desk staff, however, were exceptionally helpful throughout my stay, addressing various concerns I had with the room. One of the remotes was missing a battery, which was promptly replaced. The TV in the living room area was unresponsive to the remote, requiring maintenance assistance. The room itself appeared worn down and in dire need of an upgrade. Towels in the kitchen exhibited a yellow tint, and the sofa bed in the living area was broken, though we managed to make it work due to sheer exhaustion. Regrettably, the sleep quality was subpar, marking one of the worst nights I've experienced in a hotel. Furthermore, a disconcerting discovery of a pair of panties under the bed in the main sl

Two stars is being generous. Checked in on a Sunday and it was never mentioned that housekeeping was by request only. Especially did not think twice about considering the sticker on the mirror says it’s done every other day. 3rd day in and no housekeeping. I call down to get fresh towels only to be told I have to come and get them. Service/communication is poor. Dishes left in the dishwasher instead of being put away. Floors are sticky like they haven’t been mopped in a while. Not many Hilton options in this area so I took a chance staying here instead of the Hampton Inn next door. Won’t make this mistake again.

The bed and pillows were very comfortable. We enjoyed the 24 hour coffee and tea station. The size of the room was comfortable and the breakfast area was kept clean at all times. Disliked · The breakfast was average. The scrambled eggs were watery and had a powdery taste to it. The waffle mix was a little too watery, making the waffles too thin. The couch was absolutely unacceptable. We would sink into the couch when we sat due to the mattress being so flat. And when we opened it up for the sleeper some of the springs and attachment rods were disconnected. We noticed that both sides of the mattress was soiled. We contacted the front desk on Thursday night we were told that they would send us a rollaway and maintenance would look into the couch on Friday but we didn't get the rollaway until Sunday morning! I didn't get the name of the Thursday night staff but Saturday it was Gina who assisted me and made sure we finally got a rollaway bed. She explained that the hotel was in the process of purchasing new couches and there wasn't anything that could be done about getting another couch so we sat on chairs and the ottoman throughout our stay.

Great hotel

Check out time and breakfast time being extended and a full kitchen was super impressive

The property was clean and welcoming it looks like a five-star hotel this service even overnight was excellent everybody was very helpful

Room was nasty/ couch was sunk in. A lot of pets/hair

During the pandemic, my travel changed for work. Subsequently, because I no longer stayed for weeks/months at a time, I tumbled down from my hard-earned Diamond status back to Silver. While any guest should be treated well, I certainly noticed a difference in treatment by staff. When I checked in I specifically asked about “dairy-free” milk and plant-based options to accommodate my dietary habits. I was assured that there would be oat-milk. Of course when I went down for breakfast, there were plenty of foods available (mostly foods laden with eggs, dairy, etc.) and NO plant-based milk. As large of a chain that Hilton is and the changing health consciousness of many people worldwide and food allergies, I am surprised that my only options for breakfast for my stay were: oatmeal made with water, a banana, orange or apple. Black tea. Day in and day out the same and when I brought it to the attention of the breakfast staff and front desk, they both walked me over to the “whole milk” and “2% milk”. NOT dairy-free. How hard is it to buy a container of unsweetened soy or oat-milk?? The “non-plant based” hotel guests certainly had many many more breakfast options: pancakes, lots of rolls and sweet breakfast breads/pastries/muffins, croissants, bagels, eggs, waffles, various creamers for coffee (that safe derived from milk products). Yogurt, cream cheese. More and more people are looking for healthier food choices due to diabetes, heart disease or general concern to eat healthier. Hilton would do a better service to their patrons by expanding their health based breakfast offerings. I can honestly say, Marriott does a better job by having dairy-free yogurt and plant-based milk at a minimum. These small concerns for hotel guests can make me consider the Marriott chain/properties when choosing my hotel accommodations.

Clean, great rooms, staff was extremely friendly and helpful. You’re close to big stores to stock up on food and drinks if needed. Only critique was the swimming pool- looked a bit dirty/old and would benefit from some upgrades/improvements. Kids didn’t mind though- absolutely would stay here again!