Patten Arms Hotel

Second time round coming here, much better sleep, room and friendly service compared to last time. Everyone working here was lovely to me and my son and incredibly helpful, the room we had (a twin) was much better, cleaner, and wasn’t sweltering during the night! A great place to stay to get head down after the Rugby. Breakfast is pretty decent too and included in the price.

Clean and comfortable. Decent location for my needs

The hotel is very dated and could do with a cosmetic refurbishment, but it was clean, comfortable, the free breakfast was well cooked and enjoyable, there was little noise disturbance despite our room overlooking the train station and the staff were very friendly, polite and helpful. If you are not fussy about decor, this is a good place for a one night stop off or for business stays. If the hotel wishes to be more desirable to people on holiday or tourists, it will definitely need modernisation of the decor and furnishings. Overall, however, we had a pleasant stay.

Stayed here for one night, it was comfortable enough for the price. Breakfast was good and the staff were very helpful.

Ok for rate paid.

I don’t have problems staying g at simple hotels. I’ve stayed in several along my journey, specially as a backpacker, this hotel is not simple, it’s terrible! This old building needs urgent reinvention, the whole building smells terrible, room was extremely dirty and washroom smell mold. Breakfast was kind of disgusting: everything looks like it was still immerse in oil, and of course we had the bad smell. Location was good, close to the train station and easily access to the roads, but everything else was a nightmare. This was probably my worst stay ever.

Staffs are very friendly, very close to train station, easy walking around the town

Liked · breakfast was excellent with lots of choices from classic english breakfast to cereal. Great quality ingredients and excellent service Room was basic but really good considering the price value. Location was close to town and lots of transport options. Originally booked one night only, but ended up staying another 2 nights because of my positive experience. Management were great and staff (especially Naomi) were kid and welcoming. On the first night, i was very late arriving at the hotel because of travel delays and although the reception was closing at 9pm, i received a call from Naomi with instructions on how to get my keys outside and access to the building entrance after 9pm. That was fantastic. However, i arrived at 8:50pm and Naomi mentioned that she would keep the bar (pub that is inside the hotel) open so i could have a drink and snack after my ordeal. That was very kind and she was very friendly and made my first night back in the UK a pleasant one. Would recommend the Patten Arms to anyone looking for friendly service, while balancing cost and convenience to the town. Would stay there again. Thank you.