Mercure Newcastle George Washington Hotel Golf & Spa

It was a good hotel. Although when we booked for a king bed it was actually two single beds joined which wasn’t comfortable. Overall good.

Hotel is nice, well equipped and staff are very friendly. Well situated also.

Stated for 2 night April 2024. Start to finish an excellent experience. Ample parking, room very clean, staff could not do enough for you, ate at the Carter & Fitch twice, we enjoyed it that much. Plenty breakfast choices. Highly recommend.

I had a bad night sleep due to Foghorn leghorn on one side of me and Dom Jolly on the other. The mattress was poor as well I usually get a good nights sleep here also no upgrade for gold membership.

Good hotel and location.We enjoyed our stay

I stayed with my partner and our son and we absolutely loved our time here. We stayed in a privilege room and it was a fantastic room with loads of space and light. The whole hotel was absolutely spotless. Breakfast at The Orangery was lovely and my son absolutely loved the pancake machine. We also had dinner at the Carter & Fitch restaurant, where the food was amazing. We all enjoyed using the pool and spa facilities, which were spotless and relatively quiet, so felt like our own private pool at times. All of the staff were very friendly and more than happy to go above and beyond to help in any way. I would highly recommend this hotel for all of the above reasons. We will without doubt be back.

Great stay at this hotel. We were allowed to check in early and use the swimming pool whilst our room was being finished. Room was a little outdated but clean and comfortable. We just had a standard room but the upgraded rooms look even smarter. Dinner was lovely in the restaurant and breakfast was great! It’s clear some of the staff are new, but everyone was very friendly and we really enjoyed our stay

Was changed rooms because the first was one was too cold .. the second one was marginally warmer and I was woken up by the cold multiple times throughout the night .. the bedding had tears in ... The lamp shades on the wall lamps were broken .. absolute dump .. will never stay again

I arrived as part of a large group but hadn’t pre booked. I paid for a room plus a single occupancy supplement and was given the most disgusting room I’ve ever seen outside of the Britannia group. Dark, damp and smelly. The ‘window’ faced internally and not to the outside spring sunshine. This lack of fresh air almost certainly contributed to the horrible musty smell. Hindsight tells me I should have got a refund and got a hotel worthy of my money but, I was part of a large group of 50+ and didn’t want to poop the party. Without hesitation I complained to reception where I was given a better room. The new room was below the standard I enjoy of Premier Inn and compares less favourably to Travelodge, but at least with Travelodge the toilet isn’t crammed against a wall. Inexcusable. Cannot describe the bed as comfortable, merely adequate. I was given this room only because another member of our party had rejected it as he needed a socket near to his bed for breathing apparatus. Only upon arriving home that another guest showed me his room photo. It was very smart Had I seen this quality of room was available I definitely would have walked. Boy I feel ripped off. 2024 and I’m paying three figures a night and no socket let alone usb. Postage stamp telly. The hotel food was very good and the staff pleasant. I decided on a red wine to end the night and the barman decided what I should drink! I asked are there any others and given a choice of four! Checked in on Saturday 6th of April. The reception staff are in serious need of further training.