Hotels Near Delta Conservation Demonstration Center in Washington County

Hotel undergoing renovations. Room was OK. The real letdown was the breakfast. Went down twice (7 am & again 8:30 am - same result). No bacon, no sausage, very little egg, no milk, no OJ, nobody busting it to correct. Pancake machine off - asked about it, said they ran out of batter over the weekend. Today is Thursday. Attitude was kind of like, ”well, that's alright - maybe I'll get around to it.” Hotel was not full, so guest use was not the cause. Not up to IHG standards, in this view of this Platinum Rewards member.

Unfortunately came to Greenville for a Funeral. (Already a sad situation) Booked directly thru Tru By Hilton Website. Got to Check in Desk and there's 3 other guests standing around on their phones. I get to the desk and Lo & Behold.... There are NO More Rooms available. All of us standing there in the same predicament. And not because of some issue... but simply because they OVERBOOKED the HOTEL. By a LOT! The clerk was nice about it, HOWEVER, since last minute... I had to figure something out...called around like everyone else, and had to book a MORE EXPENSIVE motel much FURTHER away. In the midst of everything taking so long to get resolved, I missed the family dinner for the ”pre-funeral”. Because I believe in FIXING Your MISTAKES, I Tried to let the hotel resolve it properly, hence why this review is so far AFTER the fact. The clerk told me to call the Manager. After a few MONTHS of trying to get in touch with the manager, emails, voicemails, lefts Notes for her thru Staff, I finally spoke to Tequila Davis, the self-proclaimed Front Desk Manager. (Months) In which She LIED and tried to cover the entire thing up. She stated I was a NO-SHOW to the booking, a LIE. She then changed her story and said they tried to call me and email me stating that they MOVED my reservation to the Hampton Inn Greenville, another LIE. Confirmed later by the GM who said they don't have that ability. I even pulled my phone records from Verizon JUST TO PROVE Her wrong. Even had her verify which emails were sent out, showing the reservation was never moved. She offered NOTHING in response to the inconvenience as they refunded me for the 1 night stay. (SEVERAL DAYS LATER) Just glad I had the money to even book somewhere else. After me stating, so there's NOTHING you are willing to do to resolve this situation with me, she stated No, but will have the GM call me back. After MORE waiting and back and forth... WEEKS.... I decided to take this up with Hilton ”Corporate” and file a complaint. The same day, they had the General Manager, Shante Hill, contact me. She offered me ”enough points for a 1 night stay.” Mind you, this is Several MONTHS AFTER this all transpired, Several attempt to contact them, Several Calls, Several Emails & Lies & Cover Ups. So on the phone, I politely stated.... 1 Night Stay after all of this!? Tequila being rude, and lying on me....and you're offering 1 Night... which is really the FIRST night I should've had in the 1st place... I said... you could at least make it enough points for TWO Nights. She apologized for the inconvenience and stated she will have to ask Upper Corporate Management if she is able to do that. After Several MORE WEEKS of communication efforts on my part, I called back, to no avail, hoping to find out if they approved the 2nd night. I FINALLY was able to get her on the phone and she stated they will send me a 1-night certificate in the mail. SMH. So here we are.... From Sep 2023 till Jan

Had a lovely stay here. Staff were lovely . Room was great. Had a great sleep. Really quiet. I’m vegetarian so breakfast wasn’t much choice for me but plenty if your not a veggie like me. Went to BB King museum. The Lloyd pizza was close by and it was the best pizza we’ve ever had.

The best part about this place ,Is the lady name Liz who does the morning breakfest.What a diamond.Liz always smiled greeted everyone.Ask how was thr stay,was there any issues we did not like.Liz even would walk by smiling and ask,if she could get us something. Liz deserves a award ,a cash award at that.She was the only employee who took pride in the place and the customers.

I really enjoyed my stay here and I am looking forward to my next visit. The room was in excellent condition. The staff was great, knowable and very helpful. Thank you for your hospitality. I'll see you soon