Lamer-blue
June 3, 2024
The hotel has a good location, but I am very dissatisfied with the front desk service. 1. I mistakenly swiped my credit card and used other people's room charges together with our pre-authorization (I went to negotiate immediately after I found out, but they explained it this way, but did not cancel it on the spot, and confirmed that the room charges had been paid when I checked in). When I checked out two days later, the mistaken swiping was still not canceled; 2. Some rooms are pitifully small, such as 1074, but they gave it to us, and we said "thank you" many times at the time, hoping for a bigger room (you can see the floor plan); 3. The valet car, I called before leaving and hoped that the car would be driven first, but no one answered, and I waited for 20 minutes at the gate to pick up the car. This hotel is the worst experience in the entire trip to the United States, unlike Hilton.
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