1. Paid a premium for a view of their HVAC system 2. Wifi was slow and unusable for work. I could not get any work done at this hotel. This is an unsuitable hotel for business trips 3. Rooms are drab and dated and no sunlight 4. The lobby is overrated. I’m not sure why anyone would pay to be served in their lobby- it doesn’t feel like an intimate dining or drinking experience and the tables are so low! And the red and leopard print just looks cheap, not grand or classic 5. This was advertised as a conference hotel partner. When asked about transportation to the conference, the staff was unaware of the conference and they even hid the sign with the conference shuttle schedule! We had to ask three different staff members for the schedule and point to them that they hid the sign behind their desk. It felt very unprofessional This location does not live up to the st. Regis brand. I would never recommend this to any visitors. I’ve had better experiences at three tier hotels that charge a quarter of these prices. Regret staying here