Salamander Washington DC

It's amazing for the room.

I was there celebrating my mother's birthday and Mother's Day Weekend. This is a really nice hotel, but the service needs to be consistent across the board before I will ever return. Some members of the Salamander team are completely subpar, at best. While others are top-notch! So there is definitely room for improvement. Let's discuss the pros first. The hotel is very beautiful. It's located close to all of the major museums and monuments. We arrived on Thursday, the 9th. Eskedar checked us in at the front desk. She was so warm and polite. While I was checking in with Eskedar, my mother was conversing with Mark, the security manager, who was extremely welcoming. My mother was wearing her birthday tshirt and Mark noticed. Consequently, soon after we settled into our room, a birthday card and macarons were delivered to our room courtesy of the hotel. I attached a picture. The macarons were delectable, but the thought that was put into them made them extra enjoyable. It warmed my heart for the staff to show such an exceptional level of hospitality towards my mother. On Saturday, the 11th, we had Spring Afternoon Tea in the lounge. The hotel was undergoing renovations so the lounge was only open to hotel guests. The afternoon tea was exquisite. Martaz, the dining manager, went above and beyond to ensure that we had a memorable experience. All of the food was delicious, especially the lobster rolls, egg salad, and scones. I attached a picture. Now, let's dive into the cons. a) The lady at the front desk the evening of Friday, the 10th, was exceptionally rude. I did not catch her name, but she was there around 7pm. I'll refer to her as "The Receptionist". My mother and I decided to walk to The Wharf. The Receptionist gave us directions to do so. As we were walking, we noticed that we had to walk across an overpass. My mother has a fear of heights so we turned around and went back to the hotel lobby. The Receptionist asked us if everything was alright. We explained the situation to her and she callously walked away. We took Uber to The Wharf. During our ride, I noticed a blue car with the hotel logo on the side drive by. I did some quick research on my phone and learned that the hotel has a complimentary car service, known as the Gem Car, that takes guests to The Wharf. The Receptionist never mentioned this option to us. We brought this to The Receptionist's attention once we returned to the hotel. She completely disregarded our concern. She shrugged us off and gave us the driest and most disingenuous apology. She still never took the time to explain anything about the Gem Car. b) When we returned home from our vacation, I noticed that the hotel charged me for Valet Parking during our stay. We did not bring a car to Washington, D.C., nor did we rent one. We walked and took Uber to all of our attractions. I called the hotel Monday, the 13th, around 10pm to discuss the situation. I was told that they would look into the overcharges and get back wit

Very good stay at a quality luxury hotel. Our room was very good. The bathrooms and beds excellent. The hallways leading up to the room didn’t smell old and musty. Overall, our experience was very good. There was construction going on which greatly disappointed us as we are fitness and gymnasium People. Also, the pool was closed. That was another major negative for us. Again, the overall location, cleanliness and staff made the experience very good.

The true test of the quality of a staff is how well they react when the unexpected happens. This weekend the unexpected occurred. Eskadar and her staff handled the situation with professionalism and grace. They exceeded all expectations and my clients and I are overjoyed and satisfied with the result. Outstanding!!! I would definitely choose to come here again.