Capitol Hill Hotel

Service was good. People were very nice and knowledgeable. Good location…close to the Metro.

Firstly, upon our arrival, we faced a significant delay in receiving a baby crib we had requested in advance. Instead, a bed was provided initially, which was not suitable for our needs. Although this issue was eventually rectified, the inconvenience caused a stressful start to our stay. Additionally, we experienced difficulty in reaching the front desk via telephone as we often received a busy tone. This made it challenging to address concerns promptly. We also encountered several inconveniences in our room. The closet, despite being spacious, lacked internal lighting, making it difficult to use effectively. Furthermore, we were surprised to find that essential items such as plates and cups were missing from our room, despite the provision of dish soap. Notably, there was also no sink available which complicated our ability to manage simple tasks. Regarding privacy, the placement of our room on the first floor directly facing the parking lot limited our comfort, as it allowed passersby clear visibility into our room. While we understand this may be a structural issue due to the room's location, it did impact our sense of privacy. Lastly, we were disappointed with the breakfast service. The quality of food was subpar, and essentials like eggs were not replenished in a timely manner, leading to prolonged waiting times for many guests. While we appreciate the efforts of your staff, these aspects of our stay were less than satisfactory. As such, we have decided not to choose Capital Hill Hotel for our future accommodations. We believe that feedback is crucial for improvement, and we hope that our experience can contribute to enhancing service for future guests.

Location is wonderful, rooms very nice and kept very clean. The people open doors when you approach, and those at the desk are all very friendly!

Clean room with a nice view.

The hotel is a little run down compared with online pictures. They forgot to clean our room one day and the free breakfast just ok. The beds are comfortable and the location is nice and safe. They do have hot tea and coffee available which was a nice feature.

It was a delightful stay! The rooms were very clean and very quiet. The staff was so pleasant and helpful. We were glad to have a little kitchenette with a table. Brought our breakfast back each morning and ate at the table. I enjoyed the flavored water and filed up my water bottle before leaving each day. Nice attention to details in the gathering area with tea and coffee. It was SO CLOSE to the Capitol and Library of Congress. Restaurants were close by- as was the metro- and we felt safe walking back from the meetings in the evening. Added bonus - spring sprang while were were there! the flowers bloomed more each day.

Nice hotel. I’ve stayed here several times since it is very convenient. However, I always seem to have an issue with the type of room I am given as opposed to what I book. It is always rectified, but does become annoying. The room we were given this time after being given the wrong type of room looked like it was not finished. There was no nightstand on one side of the bed and not one lamp in the living area. The only light was an overhead in the kitchenette that was overwhelming.

The hotel was very nice, modern, clean. We wanted a full kitchen and those rooms are in another building right next door. There was evidence of a pet having been in the room and as you cannot open windows we decided to just try and deal with it. We checked in late and upon taking showers the water was lukewarm. The kitchen sink water was hot enough but the shower was not. We made a complaint and stated we would call in the am to have it taken care of. Went down to main desk in am and maintenance had been sent to the room. Don't know what they did because they were there when we were at the lobby. Went back to the room to check the hot water but it was still lukewarm. There were no other kitchen rooms available but we were shown kitchenette rooms,,,,,upon checking the hot water ,,,it was hot so we moved to the building that had the kitchenettes,,,,,,,,evidence of vaping present so we weighed hot water vs vape odor and decided on hot water. Alexis at the front desk was most helpful and understood the necessity of hot water - Thank You!!.....We wanted the kitchen because we brought food due to allergy situations so working with only the microwave was challenging. SO,,,the second building appears to need a new / larger water heater. One of us could enjoy the breakfast and there were many items to choose from. Coffee,, tea,,hot cocoa were available in lobby till late (maybe 24 hrs) and that was nice coming in from the cold. Hotel is walking distance from many things but the monuments are 3 miles away and it seemed that by the time you got to metro stations you might as well just do the walking. BTW - if using the subways they are usually clean BUT each person must have their own card at the cost of 2.00 each card - what a moneymaker!!!...we did do the subway to the airport and that was a savings. We did do some Ubers esp as my old bones got tired. We did not eat out but just brought small snacks with us. As many things are outside (monuments ect) the lack of open restrooms later in the day was a challenge. Most of the museums were FREE!!! some you have to get a ticket for though. All in all I would stay at this hotel again, just not book a kitchen. Another note,,,the bathroom door was a "slider" that was a bit noisy. Thanks again Alexis for your help. Maybe the owners can work on that hot water situation