Guest User
May 31, 2024
Could not be more disappointed!!!. They gave me an "Upgrade" to this 2 room suite w/patio....I know, sounds great. First the hotel is under renovation BUT the place was really dirty, not construction dirty, just very dirty. My "Upgraded" room had stains on the carpet, the ceiling in the bathroom was falling down, dead bugs in the ceiling light, cigarette burns on the toilet and tub, the bath towel were old, stained and not white, the in room coffee machine was so dirty and never maintained that after running 3 cups of hot water through it it was still disgusting (see photo). My patio view of the courtyard was a nasty algae filled green pool (but at least they lit it up ay night). Then to top it off they wanted to charge me for bottled water. I've been a Diamond member for almost 10 years. I stayed 5 days, 4 nights and they charge for water.