Holiday Inn Express & Suites Waterford

Absolutely perfect!!

The lighting was not very good, none over the desk and the coffe maker did not work.

The hotel is very nice but the lighting in the rooms is terrible. There are just not enough lights and the bulbs are too small. It is good to save energy but not at the expense of guests.

Very clean. Staff were very helpful

Mattresses and furnishings need to be replaced.

This was not a good hotel for my family and I to stay at. The pool was freezing. The workers were nice at first but were not nice at all once it started to get a little bit later. We were not aloud to eat r food in the lobby at the tables unless it was time for breakfast.The tv was super glitchy. We were simply just trying to enjoy our stay but the workers definitely ruined that for us so the staff should be ashamed. We were here with a big group for a softball tourney but that is no excuse to be rude to your guests. I am honestly so sad to say that the best part of this trip was leaving!

The front desk staff was very friendly. I was happy about the cleanliness of the facility. Breakfast was good!! Beds are comfortable!!! The one thing I was VERY disappointed in .. is that there was not a microwave in our room. I was very shocked and unsatisfied. I had to go to the lobby to warm up my sons soup…@ 200$ per night I better have a microwave.

This place is seriously in need of an update. The beds were old and worn out, the entry light to the room did not work, so we were scrambling to try to find a light source because the room was getting dark. The heating unit was set at fan only so the room was 51 degrees when we got there. It took several hours to heat up to 70, then it continously turned on and off every few seconds throughout the night and it was loud. The bathroom was dingy with peeling wall paper, that was actually throughout the whole room as well. I might point out that I paid an upgrade charge to have the privilege of this room. The hallway smells so bad they had several strong air freshners plugged in that made us all cough. We went to the pool and the first step was so slippery I fell going in, as well as two kids that came in behind me. When reported the guy gave me a canned response about the steps being under water etc. I've been going to hotels my whole life and never had this issue. The breakfast was the worst, the premade cheese omelets were burnt around the edges and rubbery, you could not eat them, the sausage was the same way. I only gave 2 stars because most of the staff were super friendly and tried really hard to make up for the disaster that this place is. The sad part is this is the only "decent" place to stay within a half hour of my daughter's house.