We always use travelodge but will never use travelodge again based on this experience. We had a genuine query based on a personal emergency and the member of staff on the phone hung up after he had had his say, there was nothing helpful in his reply when we discussed with him how accomdating booking. Com were actually being and we needed to cancel our booking, he dismissed us again, also rudely pointed at the check in time sign instead of talking to us. It feels dirty and unkempt here and un welcoming. Management on duty have been rude and talking about us loudly to other staff rather than showing a professional tone and setting a good example to staff and respecting us as customers who weren't disrespectful in any way.