Motel 6 Waterloo, IA - Crossroads Mall - Cedar Falls

No microwave pool hasnt been in service for a long long time over 7 months the fridge wouldnt stay shut and we only had bottles of water 6 of them so it wasnt over full they did have hot showers but the shower head could use replaced lime build up for sure

Website said they had a pool, but didn’t mention it hadn’t had any water in it for a long time.

I checked in my room at 245pm check was fine. When I came back to my room I went to turn tv on and no battery in remote. Called mgr on duty and he said no batteries no tv for the night. Very rude and inconsiderate. I went to cvs and bought batteries so I could watch tv. I have stayed here two other times and no problem. Will not come back

The room says non-smoking yet the beds smelled heavily of cigarette smoke and there were cigarette burns on the blanket. The door did not close very easily. I had to push pretty hard to get it to latch, and the deadbolt would not engage. The pool ( as always when I stay here) was closed for maintenance. The remote control would not change the channel on the TV, just controlled the volume and on/off feature. I went to the desk on the second day of my stay to see about getting it fixed. The person was new and didn't know how to help, but said he would consult a coworker who lived on the grounds. Neither person ever got back to me. The only plus is pets stay free. The beds are very hard and there was only soap offered for a shower. This was an emergency family trip for me so I did not pack shampoo so I was out of luck. I also put a bag of trash outside my door on the first day, and it was never collected, so I stuffed it into a garbage can outside the back door. The back door did not close all the way, so security is not that important to this establishment. No microwave or coffee maker in the room - there is a small microwave in the lobby.

Did not get $20 deposit back. When I called the man said that was last week so no refund. I was waiting to see if it went back to card. Man was very rude over phone. Don't stay there. Place was dirty and room was hot even with air on. Very bad experience.

The staff was very helpful and courteous. It was very easy to check in and out. We stayed for one night on our way to a bike event in Langley Illinois. It was a last minute decision and the staff was very accommodating. Thank you!

Homeless tweaker hanging out at the front entrance, suspicious characters lurking in the parking lot(*****?), a surprise $20 room deposit supposedly refundable, and the pool was broken. Desk person at check-in was difficult to understand. Noises inside and out most of the night. Dirty pillowcases. Smelly pillows. Cigarette burn hole in the bed spread... Pitch a tent in the rain or whatever, but don't stay here!!!

Bed was great black out curtains awesome.shower hot. Bed was super comfy except for the plastic mattress cover. Sheets wouldn't stay on bed and I sweat from the plastic. I suggest they spend a little more for the waterproof mattress covers that are quilted . The mattress will be protected and sheets will stay on I just took it off and sheets stayed on I was cool and slept great

The hotel looks much better online than reality. It is in really tough condition. The pool has a haze like it hasn’t been functional for a year. My room did not have any linens. The smoke detector beeped all night. There was a dead mouse on one of the wall ways outside that has been there for a long time, can’t believe no one got rid of it.