Guest User
May 12, 2024
The only reason I’m giving it a three is for the amazing staff, otherwise this hotel really needs good cleaners and remodel! Our hotel room smelt really bad of smoke. The carpets were stained badly. Our tv didn’t work , the phone was busted and not plugged in( was a pain having to keep going to the front desk to get assistance ) we had a bed skirt missing off one of the beds. Our ceiling looked like a jigsaw puzzle with all the patch work done. We weren’t aware that you had to tell the hotel to clean our room. We came back to the room the way it was left. So we went down to get towels and coffee refills for the machine. The towels were horrible . So warn out and used it was awful. HOWEVER, the staff did everything positive to help . Although the converter for the tv wasn’t working atleast he fixed the tv so it was watchable . They gave us a credit for the phone and bedskirt. ( we didn’t want to look like we did it so we reported it) gave us fresh towels , better than the first set! I could go on but Best Western get on it and fix this hotel for employees and visitors!