Travelodge by Wyndham Waukegan Gurnee

It was very nice

The hotel was very clean and quiet. The staff was very courteous while I needed my room changed because of some issues. The cost was very affordable and I think more could be done to lower the price when point is used as I am a Gold member.But overall, I enjoyed my 2 night stay at travelodge. Thank you.

Nasty smell, towel broken, sheet dirty and cigarette burn no vending machines, everything is old, the trash can is in the hallway on your way to the rooms, rooms are big, hot water, i heard people fighting in the next room, the smell of cigarette in the hallway they mix the non smoker with the smoker rooms,

The lady at front desk was rude and when I tried to explain she spoke to a man in their language. I stopped in to see if I can check in early, but she rudely explained that I cannot check in early because the room had to be thoroughly cleaned. I came back at check in time but she tried to argue with me about security deposit. I paid her, but when I went into the room, I was completely shocked because if we couldn’t check is because the room had to be thoroughly clean, she should get new cleaners their pillows were yellow and dingy and hat, black stains on it. We picked up the mattress just to make sure there were no bedbugs, but they had dead flies and a McDonald’s wrapper and some sausage underneath the mattress. I went downstairs and told her because I was completely disgusted and I should call ******* because it was not her problem. She never got any complaints and I was silly because I was asking so many questions and charging less than usual for security deposit but it had to be paid in cash and she doesn’t have to tell me why and I was just supposed to call ******* if I had any questions or complaints about the establishment. I ended up checking out and renting another place for two nights.

The hotel was kept clean but there was a lingering smell of smoke in the lobby and throughout the halls. It was an old and newer smoke so even though there is no smoking its still allowed. We went out to lobby at 7:00 and there was no breakfast or coffee available. When I asked about coffee he said they had none like I was crazy to ask. The staff were not very friendly

Dilapidated. Roaches.

External needs much repair hall carpet & front entrances unacceptable, room um ok

Check in made put a deposit on the stay. The room had a layer of dust and was stained everywhere. Washcloth had some short and curlies and the lobby and halls were hotter than outside, it was 82 outside.

The desk people were rude and the whole lobby reeked of cigarettes. One of them didn't know how to use the computer reservation system. They demand $20 in cash up front as a deposit to ensure we didn't smoke in the room. The hallway to the room smelled like ****. One of the beds had hair and "stains" on it. They inspect the room before checking you out. We got our $20 back. But the shower water was nice and hot