The staff worked hard to accommodate us. Housekeeping was short handed, and any rooms like what we chose were not ready in time. The housekeeper did great cleaning our room. The room has been through hard living though. Kitchen cabinets were scratched up and worn out, along with the counter, stove and table. Fridge was clean as can be and ice cold. Kitchen did not have any basic items except two plastic drinking cups. Front desk did not have a coffeemaker available or dish soap. Bathroom door handle was falling off, and I had to screw the knobs back together to hold the door close. It would not latch. The beds had fresh pillows, cases, and sheets. The carpets were worn out and stained. You could tell housekeeping did their best with what they had to work with. Then the free breakfast advertised was not available. Front desk was respectful to inform us that they had coffee, but no cups and part of the breakfast foods they usually offer were on back order or never delivered. So more than half the reasons we chose Extended Stay were not available. On top of that the location we registered for was the NASA road location, and ******* 1800 informed me for some reason it reassigned us to this Bay Area location. I doubt I will use ******* or Extended Stay America again. Our family expected a clean kitchen with utensils to cook our dinner, make tea/coffee and wash the dishes. Bathroom w/a door for privacy, didn’t have it. Breakfast for our family, didn’t have it. Wish it was better.