Webster Parish Hotels with Airport pickup service

Got there at check in time had around 10 other folks waiting with us to check in. Waited 5 min before an associate came out and asked if we knew what happened we said no so she said oh well that sucks and chuckled and started counting down a register and then handed out checks to employees who where walking out and cussing in front of us. After waiting 45 min I finally got to check in only to find boogers and hairs in the Bible boogers on the wall and a huge ball of hair in the bathroom sink. We where assured the rooms where clean and that's why the check in took so long. On top of that this app nor the hotel tells you that you are going to be charged extra up front at check in which supposedly gets refunded to you 7 to 10 days later which at check in after finding out about the extra charges I was assured I would have it back at check out which was a complete lie. Will not be going back to this hotel or any other comfort suites after how this all happened. A vacation is supposed to be a relaxing time and your hotel is your home away from home. You expect it to be clean and expect to have atleast half way decent customer service. The only person in that hotel that was not unprofessional was the manager Brian but the way everything was handled shows me this company does not care about its customers. Oh also be aware the elevator is extremely slow which the staff finds hilarious watching its patrons waiting while they snicker in the background. The ice machine also did not work both nights I was there. The only positive about the breakfast was that the waffle station made okay waffles everything else was disgusting. I have never had an experience this bad that I've had to leave a review on. I hope whoever is looking at this hotel as a place to stay reads my review and looks elsewhere. It's just not worth it. Also once arriving to my room and finding things like the boogers and the extra charge upfront I attempted to reach the front desk from both room phone neither of which worked. I then used my cell phone to call the hotel to inform them on everything and ask why I was charged extra. I waited 5 min on hold before I walked to the elevator. After waiting 5 min for the elevator to reach the 2nd floor I finally was able to get to the front desk mind you I'm still on hold on the phone. The manager was speaking with a guest to the side and the clerk was standing there with one customer so I hung up and waited another 5 min before I could speak with someone by this point I had lost my temper and forgotten to mention certain issues that I am bringing up right this moment. I would have canceled my room and found a different hotel but because of the new federal holiday there where no rooms left in town and we did not have the extra funds to find a new hotel. All our eggs where in 1 basket and the basket was apparently made from wet cardboard because it failed terribly. DO NOT STAY HERE!

Walls are thin! When a train goes by it sounds like there’s a drum line playing outside your window. The early morning trash trucks emptying the dumpsters were literally a rude awakening. I’m not sure what time the twangy country music stared playing on the boardwalk speakers, but we could clearly hear it from our room. We booked a suite specifically for the sofa bed option so our kiddo could be with us, but somewhat independent. There was no extra bedding for it in the room. When we called the front desk to have it sent up, we were told we’d have to come downstairs to get it ourselves. Not only was the room not prepared, there was no apology or any attempt to make it right from the hotel staff. I’m sure this seems petty, but my company lives and breathes customer service. This would’ve been an easy win for this hotel.