Mercure Warwickshire Walton Hall Hotel & Spa

I had an absolutely delightful stay here. The rooms were spotless, provided in the rooms were coffee machines, bath robes, room slippers, hair dryers. There were basic toiletries and you could ask for vanity kits or shaving kits as well. The in room dining menu is priced very well but it is not all day, so do check with the reception. There is so much to do around the property and there’s ample parking available as well. The indoor pool is heated and can be used till 8PM. Breakfast is from 7-10AM and is a lovely spread.

Good hotel

Stunning location with amazing countryside wrapped around it. Very enjoyable for afternoon and evening walks in the grounds. Food was very good too

The bed is comfy, shower is really good and the surrounding area is really quiet and peaceful. No stress with parking space, great breakfast and dinner, friendly staffs..basically nothing to complain other than The hotel is a bit isolated from but for relaxing is really nice.

Fabulous location and nice grounds. Hotel itself looks a little strange and not what I expected. But once inside it was all really good. Breakfast was superb and our room was perfect.

This is quite a difficult hotel to review. We arrived in torrential rain - the hotel has a very long approach road which was mostly underwater. Not flooded but concealed. The water hid the speed bumps which came as a shock in a heavily loaded van. I think these could be painted white and the road better drained. However, the hotel has signage, which is not lit. We, and other guests, could not find the reception. This is probably ok on a summer evening but in the dark, with torrential rain, it requires improvement. When we made it inside the hotel there was no signage to reception. But, having finally found reception the reception area was recently refurbished, the staff brilliant, and understanding of our inability to navigate. Staff on the bar were great but restaurant lead was rude and unhelpful. He told us as we hadn’t booked or prepaid, we couldn’t have a table. In a half empty restaurant. Fortunately a fellow guest offered us his table. Bar staff were lovely. The site is huge, some new rooms, some older. Ours was a fantastic design but marked by signs of mould. But maybe just in need of a refresh. The receptionist told us a lot of maintenance takes place at this time of year. We were disappointed that the TV didn’t work, due to signal problems. But we had ipad with us so used that. The hotel is made up of many areas, all with their own parking, so I would suggest navigating to Reception before choosing a parking space and unloading your luggage.

beds very poor, rooms very basic

This is an amended review I had previously rated the experience 5 star due mostly to one waitress Eleana on Friday night and her excellent service - unfortunately the rest of the stay was very poor - dirty ( filthy ) carpets in communal areas and general shabbiness of the hotel was not as expected - the breakfast was poor and at best basic on both days but today it was absolutely horrendous ! No coffee , barely any food , dirty tables - despite asking for the table to be cleaned this did not happen so we had to use their cleaning spray and cloth and do it ourselves - eggs ordered didn’t come until 25 minutes later and then not the full order , there wasn’t any food left to have them with anyway ! Butter ran out , crockery ran out , eggs went cold waiting for the rest of the. Breakfast buffet to be replenished . Photo attached is the poor state of our ‘ breakfast ‘ All in all the experience ruined the last day of our break and quite literally left a bad taste - complained to manager who gave us complimentary spa entrance by the time we got to the spa after a stressful 1 hour along with many others in the restaurant and feeling a bit ill due to the combination of random food we had to cobble together to have some sustenance we gave up , changed our minds and just turned back and went home - such a shame , there is some pockets of loveliness at this hotel but what lets it down REALLY can put a downer on your stay here - it certainly did ours , really very disappointed and quite upset