I really don’t understand why this hotel gets such positive reviews. We were very disappointed with our stay. When I search for a hotel room, one of my filters is always somewhere with parking. It was on this basis we booked for a weekend in the Swan for our wedding anniversary. We were extremely unhappy to reach the hotel on Friday afternoon and find the car park full. We were directed by a receptionist to a chargeable car park five minutes away which meant my husband walking back through the streets carrying clothing on hangers. The receptionist pointed out that it says on their website there are restricted spaces available on a first come, first served basis. That may well be the case, but why should I pay for a room and then have to pay to park elsewhere, whilst someone else who paid the same rate for their room gets free onsite parking? As a result, a large part of our first morning was wasted messing about with car parking. The car park was paid until 9.45 on Saturday morning so we had to head over there for that time having first checked the hotel car park to see if there were any available spaces but it was still full. When we got to the car, the pay machine won’t accept payment by card or notes, you can only pay by coins or online. We only had enough coins to pay for one hour so did that to allow us time to decide what to do next. We decided that one of us would stay with the car and one return to the hotel to see if any spaces had yet become available before we started downloading apps to pay for the chargeable car park. I got back to the hotel and found two available spaces so phoned my husband who risked leaving the chargeable car park which was filling up fast in the hope that he could get back to the hotel before the two spaces were taken. There was another lady in the car park doing a very similar thing, she was also waiting for her friend to bring her car over from another car park. Luckily he did get there in time and was able to use one of the spaces. The ladies managed to use the other one. It was a very stressful start to what was supposed to be a relaxing, celebratory weekend. It was almost 11.00am before we were actually able to start seeing the sights. The room we were allocated, Room 3, was at the furthest end of the farthest corridor! Even the staff member who helped me with the rest of our luggage whilst my husband went to park the car, was unsure where it was. Where to start with reviewing the room? It was the smallest room we’ve ever stayed in, but definitely not the smartest. Certainly not what I would expect from a 4-Star hotel. The worst thing is the shocking state of the windows. We were surprised the curtains were closed when we arrived. Once we opened them it became apparent why. They were obviously trying to hide the appalling sight behind them. The wooden window frames are cracked and distorted. There is black mould over the frames and on the walls on both sides of the sill. O