To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2316)
Positive reviews(2263)
Reviews with photos/video(526)
Fantastic river view(204)
Delicious breakfast(169)
Friendly front desk staff(119)
Luxurious(32)
Great swimming pool(28)
Delicious buffet(20)
Has facilities for children(14)
Negative reviews(53)
JJ87
Horizon Club King (Double bed)
Stayed in Dec 2024
Business travelers
44 review
4.7/5
Amazing
Posted on Dec 8, 2024
Great views over the river, good amenities and excellent service.
Response from Property: Dear guest, thank you for staying with us and taking the time to share your feedback. Shangri-La Wenzhou is in the centre of the Binjiang Business District, overlooking the picturesque Oujiang River and Mountains, and standing in front of Oujiang River, it is adjacent to the Wenzhou International Convention and Exhibition Centre. Wenzhou Longwan International Airport and Wenzhou South Railway Station are about 30 minutes' drive from the hotel, and Wenzhou North Railway Station is about 20 minutes' drive. We look forward to welcoming you back to our hotel in the very near future.
Guest User
Deluxe Twin Room (2 Beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Excellent hospitality. Staff is very helpful and friendly.
Response from Property: Dear guest, thank you for staying with us and taking the time to share your feedback. Shangri-La Wenzhou is in the centre of the Binjiang Business District, overlooking the picturesque Oujiang River and Mountains, and standing in front of Oujiang River, it is adjacent to the Wenzhou International Convention and Exhibition Centre. Wenzhou Longwan International Airport and Wenzhou South Railway Station are about 30 minutes' drive from the hotel, and Wenzhou North Railway Station is about 20 minutes' drive. We look forward to welcoming you back to our hotel in the very near future.
Kwai Heng
Horizon Club King (Double bed)
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on May 20, 2024
Good location & sumptuous breakfast. Hotel rooms is old design.
Response from Property: Dear guest, thank you for staying with us and we appreciate your kind comments. We are glad you are satisfied with our location and breakfast. We hope that every guest can experience the sincere, and warm hospitality inherent in Shangri-La Wenzhou. Looking forward to your visit again!
Guest User
Deluxe King Room
Stayed in Jun 2024
Family
16 review
4.5/5
Great
Posted on Jul 31, 2024
Our favourite place to stay in Wenzhou, bar none!
Response from Property: Dear guest, thank you for taking time to share with us your feedback. We are glad to learn that you have had an enjoyable stay with us. We hope that every guest can experience the sincere, simple and warm hospitality inherent in Shangri-La. My team and I are looking forward to your next visit in the very near future!
Guest User
Deluxe King Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Nice stay. Good location and service!
Response from Property: Thank you for sharing your experience at our Hotel. We are delighted that you have enjoyed our location and service. Your loyal patronage of Shangri-La Wenzhou is highly appreciated and all of us look forward to welcoming you back in the very near future.
Guest User
Deluxe King Room
Stayed in Aug 2023
Business travelers
28 review
5.0/5
Outstanding
Posted on Aug 28, 2023
very good
Response from Property: Dear guest, thank you for staying at Shangri-La Wenzhou! It is our honor to provide you with a satisfactory experience. Your encouragement also brings great recognition to all our employees. Our team and I sincerely look forward to your next visit. Thank you again for your support and love for the hotel. I wish you a happy work and life! Looking forward to your visit again!
Guest User
Executive Suite
Stayed in Mar 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Mar 6, 2023
My weekend stay at Shangri-La hotel was truly outstanding! From the moment I arrived I was treated like royalty - the staff was friendly, professional and incredibly attentive, especially Julie, thank you for the outstanding service.The room itself was immaculate and tastefully appointed - a luxurious oasis to relax after a busy day. I took advantage of the wonderful amenities on offer including the swimming pool, spa, and sauna. The quality of the food was absolutely amazing - it was a real pleasure to enjoy such delicious, varied cuisine. Overall I couldn't have asked for a better experience and will be recommending it to all of my friends.
Response from Property: Dear Guest,Thank you for staying with us and we appreciate your kind comments.We are delighted that you enjoyed our facilities and service; we look forward to welcoming you back in the very near future.
Aras Ibrahim Saeed
Premier Room (Double Bed)
Stayed in Jul 2023
Business travelers
15 review
4.7/5
Amazing
Posted on Jul 12, 2023
Excellent service, very nice location, good facilities but a little tired, nice staff and good hospitality
Response from Property: Dear Guest,Thank you for staying with us and taking the time to share your feedback.We are delighted to learn that you would stay here again and look forward to welcoming you back in the very near future.
John Wick Tr
Deluxe King Room
Stayed in Apr 2023
Business travelers
6 review
4.5/5
Great
Posted on May 29, 2023
There was nothing bad, only the hotel is little old, I believe need a renovation
Response from Property: Dear Guest,Thank you for your sharing your experience at our Hotel. My team and I are looking forward to your next visit in the very near future.
Mohammed
Deluxe King Room
Stayed in Dec 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 21, 2023
Nice hotel but little old
Response from Property: Dear Guest,Thank you for staying at Shangri-la hotel and taking the time to share your feedback. We will report your suggestions to the relevant departments. We will try our best to improve the service quality. We hope that every guest can experience the sincere, simple and warm hospitality inherent in Shangri-La. Looking forward to your visit again!
Guest User
Kids Room
Stayed in Mar 2023
Business travelers
2 review
3.0/5
Posted on Mar 29, 2023
The facilities are becoming too old...
Response from Property: Dear Guest,Thank you for staying with us and taking the time to share your feedback.We will report your questions to the relevant departments. We will try our best to improve your stay experience. We hope that every guest can experience the sincere, simple and warm hospitality inherent in Shangri-La. Looking forward to your visit again!
Nic.
Deluxe King Room
Stayed in Aug 2022
Couples
5 review
5.0/5
Outstanding
Posted on Aug 14, 2022
Great stay at the Shangrila in Wenzhou with a convenient location!
Response from Property: Thank you for your sharing your experience at our Hotel. We are delighted that you have enjoyed our facilities and our F&B options.Your loyal patronage of Shangri-La Wenzhou is highly appreciated and all of us look forward to welcoming you back in the very near future.
Ferass
Deluxe King Room
Stayed in Sep 2022
Business travelers
37 review
5.0/5
Outstanding
Posted on Sep 24, 2022
Have a great viewing at night
Response from Property: Dear GuestThank you for your sharing your experience at our Hotel. We are delighted that you have enjoyed our facilities and our F&B options.Your loyal patronage of Shangri-La Wenzhou is highly appreciated and all of us look forward to welcoming you back in the very near future.
Guest User
Premier Room (Double Bed)
Stayed in Oct 2021
Couples
7 review
4.7/5
Amazing
Posted on Feb 1, 2022
Having stayed at many Shangri-las across China I appreciate the amenities and consistency across the brand. This Shangri-la was slightly dated and is in need of a face-lift. The hotel must have recently hired new staff and check-in and checkout took a very long time.
Response from Property: Dear Guest,Thank you for your review of our property. We have analyzed our Front Office staffing levels at the time of your visit and have made the necessary improvements to ensure that this will never happen again. I hope that you will choose our hotel again when you are back in Wenzhou so that we can exceed your expectations during your next stay with us.
Guest User
Deluxe Twin Room (2 Beds)
Stayed in Feb 2022
Family
25 review
5.0/5
Outstanding
Posted on Feb 8, 2022
Nice hotel,excellent service, thank you Rachel
Response from Property: Dear Guest,Thank you for staying with us at the Shangri-La during your recent visit to Wenzhou.We are glad to learn that you have enjoyed your stay and thank you for taking the time to share with us your feedback.We look forward to welcoming you back to our hotel soon.