Arca

Our stay at the Arca Boutique Hotel in West Bay was the nicest part of our trip to Roatan. This is a very new Hotel right on West Bay and everything about it was great! We stayed in one of their beachfront rooms and the waves lulled us to sleep each night. All the staff was extremely friendly, the place was beautifully laid out, classy and comfortable. The food was great and the chef even made us a special Honduran dish when I asked the gal at the front desk where to go to get some. We are already talking about going back to Roatan and we will definitely stay at the Arca.

I am disputing ½ of the charge of $2239. I booked 4 days and I only used 2 days due to the fact their drinks and food got me and my wife sick. We could not keep anything down. We were very careful to drink only bottled water but I think it was from the ice cubes and washing of the food or staff washing their hands in the tap water. The room they sent us a picture of was not the room they gave us. I told them that ours room was on the first floor looking at the beach. They said sorry this is the room you are getting they were sold out it was holy week. The room they gave us with no choice was on the 2nd floor in the back. The stairs were rather steep and hard for us to climb. When we walked in the sheets had stains but we always bring our own. When I asked them about watching TV they told us that it’s not included and we had to use our own netflix and other streaming service. I looked at her and said we are paying over $500 a day and we don't even get TV, she said nothing. On their website it looks like it’s a private beach but it is not it’s a public beach for everybody to go back and forth all day long including street vendors trying to sell you their trinkets. They have chairs and while we were there a family came along and put a huge tent in front of us and nobody did anything about it. In the $500 a day fee breakfast was included but no other food or drinks were included. The drinks were good enough accept for the first day my wife drank this prepared fruity drink that made her sick. The food was horrible a few times I ordered something like their chicken sandwich took one bite and put it on the side and ordered something else. I figured if I ordered the skirt steak they cannot mess that up. I was wrong it had so much salt I could barely eat it. The mash potatoes had no flavor. I felt hungry the whole time I was at this hotel. The menu had a very poor selection. The whole time we were both me was hitting the bathroom due to something in the food and water. They say you should not drink the water so we only drank bottled water or what they called purified water. But how do you know what’s in the ice cubes or when they clean the food etc. We could not take it any longer and left 2 days earlier than planned. When my wife said we were leaving they told us they will charge us for the 2 days we were not staying. When my wife said we are leaving because we were sick they did not care. She was then surrounded by a few security guards and got scared. We decide to take it up with my cc company. This whole area was very depressed the houses are falling down and you had dirt and sand in the air. It was a mixture of dirt and grease smell everywhere. When you are leaving towards the airport if the cruise ship comes in you better give yourself at least 2 hours one road in and out. The staff for the most part was very kind and they tried to please us. The manger was horrible uncaring and rude. We are charging back our cc for $1119 for the 2 days we

Staff was extremely helpful and attentive. Grounds and room were clean and beautiful. Food was great as well. Outstanding views.

Staff were great and very helpful with what ever we needed. Can’t wait to stay there again.

Friendly service, good location at the beach and fancy rooms.

It is a very small property with big amenities, The staff was very friendly and helpful, They all went out of their way to give us a very unique and enjoyable stay! This was the best hotel I have ever stayed in!!

Great please to stay. Great service. I love it

Beautiful boutique hotel. Nicer than pictures and or expectations. Management should be commended as the staff was exemplary Hope to come back soon

Great service and beautiful place