Blue Roatan Resort

The best experience, everyone is so nice they have a great customer service the best vacations I had, we enjoy every day doing all activities and the place is extremely beautiful the food is really good more than welcome to say amazing resort

The resort is absolutely beautiful, every space is different and with an unique touch, the food is excellent with a enormous variety, the beach club area with the infinity pool is stunning at sunset, the staff is always attentive. We will definitely come back.

Beautiful property with outstanding views, Loved that you can enjoy nature and the beach is just 10 min walk , service was amazing from all staff but Rigo was excellent, food was delicious and room was very clean and confortable. Definitely coming back to this beautiful hotel.

I recently stayed at this hotel with my friend to celebrate a milestone birthday where we intended to stay 5 nights. It was one of the worst experiences in my travels. When we first checked-in, there was significant back-and-forth, as another couple *just decided* they would not check out of the room assigned to my friend and I. After staying one night in a different room, we were rudely informed that we needed to move a second time to accommodate this other couple. Apparently, the couple changed their minds and wanted the room we were staying in. We refused to move rooms again, stating we would either stay in our room or leave with a full refund for the remaining nights. Shockingly, without any hesitation, the hotel chose to kick us out, clearly valuing the other customer far more than us. To add insult to injury, not only did they force us to leave, but the team lacked basic knowledge about how to conduct a refund despite working directly with an accountant. This level of disrespect, incompetence, and unprofessionalism is unacceptable. Do yourself a favor and avoid this hotel because you could be given the second class customer service treatment. We ended up spending just a little more money and stayed at a place that was significantly nicer, providing more value per dollar. Blue Roatan has no regard for customer service or loyalty. Stay anywhere else if you want to be treated with basic decency. PRO: The staff at the beachfront restaurant were nice and helpful CON: Unprofessional and incompetent front desk and admin staff Dollar value vs. quality of service disparity “free breakfast” requires a golf cart ride where tips are “encouraged” Ocean view room where you cannot see the ocean Broken safe was unusable Generally ill designed rooms: little closet space, nowhere to put things in the shower, strange room layout.

Beautiful place for relaxation, surrounding are amazing. Eco friendly excellent location for a getaway. The trees around this place makes a perfect oasis .

The service from the staff was excellent. -- especially in the restaurant. Carlos, our breakfast server each day provided exactly the kind of service you want from a property like this.

Great staff and Azul restaurant was quite good. Rooms and grounds wete well maintained. Very quiet compared to West Bay and West End, but still walkable along beach to West Bay. We liked the quiet though and had three very good restaurants to choose from and all walkable from our room.