Coconut Tree West Bay

I never do this. I don’t want to mess with people’s livelihood but I want people to know what they are getting with this place. Started with no one in the office to check in for 10 mins. The room we were in (a separate stand alone) had mildew all over, poorly done workmanship, terrible beds and pillows. The refer was wide open and unplugged. I took pictures but they didn’t turn out well because we lost power the morning of check out. I really truly am not hard to please and totally understand the struggles of buildings in that climate. They have an amazing location at West Bay but they don’t seem to take pride in their rooms. If I had paid $50 or less, I would have been happy but this room cost me over $100. I hope this feedback helps them improve.

Big room. Needs to be renovated. But tha location is outstanding. Would stay again

A/c not very cool. Staff friendly but no daily cleaning.

I loved the location of this property! The buildings themselves have so much potential. The insides are very outdated and run down. The coffee maker was burnt and stuck to the warming plate and the sheets had drains. BUT you can’t beat the location and super friendly staff. The pool was super clean and warm with a nice outdoor shower. I would definitely come back here if they lowered the price for current condition of the buildings. And I would bring my own sheets. You can’t beat the location right on the beach and it’s far enough away from the party zones so it’s quiet. The guards they have there are really good as well.

Couldn't ask to be closer to the beeach. Directly in front of you! Very nice and clean pool. All types of excursions are available on the beach in front of you. Water taxis can take you to other places down the beach, to the West End. Restaurants, gift shops, and store only yards away on the beach. The place is understaffed but the current staff was excellent. Property and rooms could use some updating but didn't come here to sit in the room. Beds were comfortable and ac ice cold. Keep in mind your on an island, water and electricity can be unpredictable. Sewer systems can be prone to issues but expected.

We loved the large balcony overlooking the beach and pool!! We could walk down the beach to go snorkeling or to restaurants and shops. The cabin was good, but we weren’t expecting fancy. The worst thing was the 18 steps up to the cabin!!!

This place is all about the location.

Honest Review After an 8-Night Stay I stayed at this place for 8 nights, and unfortunately, my experience was not entirely pleasant. While the property has potential, there are several areas that need serious improvement in order to provide guests with a comfortable and enjoyable stay. Negative points: • Housekeeping was only done 3 times during an 8-night stay, which I found insufficient. • They only provided one toilet paper roll for the entire stay, and I had to request more. • The outdoor hallways constantly smelled like sewage, which was very unpleasant. • The kitchen was dirty when we arrived. I had to buy dish soap and clean it myself. The coffee maker was dirty, had old coffee residue, and was rusty. • The floor was dirty from the moment we checked in. • The bed was extremely hard, and instead of resting, my husband and I woke up with back pain every single morning. • The typical breakfast was just okay, but inconsistent — some days we got 3 tortillas, other days only 2. Most of the staff were rude, except for one pregnant waitress, who was always kind and attentive. • The dirt road leading to the property was in terrible condition, full of potholes so big they damaged our rental car. • We found a cockroach after the first night. • The TV was unplugged when we arrived and mounted high on the wall. My husband and I had to climb a chair to plug it in ourselves. Positive points: • The mini split AC worked very well and kept the room nice and cool, which w…

I had my own beachfront cabin with amazing ocean/beach view. Cabin was large, spacious, and had everything I needed. Things like faucets and cutlery were older, but everything was clean and working. A/C was very good. If you want a room that is cleaned daily this probably isn’t the place for you. But the staff were always very fast to help. You are located over the restaurant, so loud music from morning to evening. But everything shut down by 8pm and quiet at that end of West Bay. Security 24/7. Excellent location.