I have encountered this front desk women named (Patel) a couple times and both times she was extremely rude and nasty. I had a couple of rooms the day for my self and a couple guest. My guest who are not of Caucasian descent went to get in the pool and she kept harassing them more than once within 15 minutes of each other to leave the pool that comes with their stay. The open times a perfectly displayed on the pool from 10am to 10pm and when we all checked in we were told it was a hot day and the person who checked us in encouraged us to go swimming. We all went and brought swim suits and decided to go swimming. When my husband and I left my two guest were harassed over and over by her. Screaming the pool is closed I want to lock it and it was not even close to 10 oclock pm closing time. When my husband and I went out there no words from her at all. Very sickening to witness such behavior in an adult. Sad as well because she is Indian decent (non-Caucasian) descent herself so I would think she would know better to treat someone different because of how they look, and not to profile anyone which makes it even sicker to me. The rooms were very dirty, the tub had a black, dirt ring around it upon arrival which was the second room we asked to be changed from the first because we thought another would be better. (no refund or cancelation policy for choice hotels by the way, but with that being said do you really wonder why) They do have ”hot” breakfast, but you cannot take it to your room and it is very, very limited. All the vents were dirty, I mean filthy in the room. (I have pictures of all I am saying) Nothing wiped down, furniture falling apart carpets are not vacuumed. The carpets have a film on them I don't think they have ever been tended to since install, roaches and much more. You would think with such an outdated, falling apart place like that you would try to counter act it with Great Cleaning and Excellent customer service, but it appears they are trying to get you not to come back. No one has any name tags so you cannot tell who is who staff or not. At your own risk
95 Reviews