1 Hotel West Hollywood

Lovely energy at the property. I would say I am disappointed with the check in process. They kept us waiting for a while because they were understaffed. Then my room was not ready and it was 5:15pm! When I finally got into my room that was on a hidden floor, the staff at the front desk did not send up my luggage as I had asked. They also did not help me to my room on this hidden floor. The room was larger because it was the ADA compliant. But to be fair this room has a Murphy bed and not a real bed. I was hoping to switch to a normal room and the front desk did not allow me to do so. Stating they were fully booked. They told us that Sunday night was fully booked so I arranged to get another hotel. But I realized online that they are NOT. So this is very unfortunate. We had to move our belongings. Check out was not a breeze. They had closed the valet due to the marathon. The valet team did not open the restricted floor in the elevator. They just pointed to the wall behind them and said. “Take a turn and a turn and the elevator is there. Press P3 and go down stairs to get your car”. We circled and got into the elevators and went to press P3. No access. The elevator ends up taking us upstairs and back down. Asked the front desk and they are clueless about what is happening. Asked someone else that had a full set of walkie talkies and he was the one that knew how to get us down to our car. I believe the team could be more helpful and thorough. Kindness matters

Everything about the 1 is always so lovely

I stayed here in March of 2024 and would not stay here again. Between the silly delays in being able to check in on time which *significantly* affected the rest of my day, to the loud rooms with inconsistent AC, to the poor lighting in the room (it was nearly impossible to see), we will not be staying here again. Also, the restaurant on properly was embarrassingly slow and extremely expensive.

Cool La Vibes

I had the worst experience. My brand new LV leather luggage was damaged by the staff. I was devastated when I saw him putting my luggage on the asphalt when loading up our car. The staff should be trained to know that they shouldn’t put the leather luggage on the ground or drag it on the asphalt. I have platinum blond hair but I noticed a black disgusting hair on the shower wall. This proves that the cleaners don’t do deep cleaning before they turn over the room to the new guest.