SpringHill Suites West Palm Beach I-95

Need to improve smell, amenity and service They dont give free amenity, slipper and water, you need to provide this item for yourself

Everyone very professional and personable. Second night invaded by sweet ants when I brought a complimentary cup of lemonade to the room and sat it down on the night stand while I got ready for bed and by the time I came back, the wall, nightstand and cup were covered in sweet ants. Had to move into different room.

The staff was great, the room was nice and clean. The only problem was we had no hot water

I like the area it’s near the supermarket and restaurants. -The staff employed they don’t understand English it was hard to communicate with them especially cleaners , staff who were serving breakfast only one staff was able to speak English. - no body was in our room when we checked in , l ad to request it after 3 days. - the bed mattress were not comfortable, they need to change the bed mattress especially the room we booked. - domestic staff were blocking the corridors with the cleaning trolleys when they were cleaning, not considering the health and safety in case of emergency. - breakfast was the the same menu which end up being eating the same meal - the fruits …. Bananas were too ripen and black in colour outside which was not supposed to be eaten.

Encountered multiple issues during our stay (see details below). Brought this to the manager's attention (via email), but never got a response - this definitely shows how much they care about their guests. As a Marriott lifetime gold member, I was very disappointed with the stay. 1) We stayed in room 411. Both the shampoo and body wash were COMPLETELY out (only the conditioner bottle was refilled), so none of us could shower properly. Unfortunately, we discovered this after midnight, so we hesitated to contact the front desk. 2) The mattress of the trundle bed in room 411 was so dirty that my daughter refused to use it and ended up sharing the bed with others. 3) Upon check-in, neither elevator was functioning properly. Elevator #1 kept opening and closing repeatedly (on the first floor), while elevator #2 was not responding to service calls. We had to wait a significant amount of time while they are being repaired before we could get to the fourth floor with our luggage.

Westin Hotel and Resorts. Thanks