Embassy Suites by Hilton West Palm Beach Central

Very tasty breakfast, clean, big and very comfort room, very good service…

Title: WARNING: Health Hazards, Bait & Switch, and Pathetic Management (Daniel) ​Rating: 1 out of 5 stars ​I booked a 2-night pre-cruise stay here for myself, my 22-year-old son, and my 6-year-old daughter. This was our first vacation in two years, and this Embassy Suites turned it into an absolute nightmare. ​1. Health Code Violations at Breakfast: We went to the complimentary breakfast buffet and actually began eating before we realized there were literal flies crawling directly on the food. When I brought this serious health hazard to the manager on duty, Daniel, and asked what happens if guests get sick, his exact words to me were, "If they get sick." Absolute negligence. Because of this, I am forced to spend out of pocket to feed my kids when breakfast was supposed to be included. ​2. Bait and Switch Amenities: I booked this specific hotel for the hot tub. Upon arrival, it was taped off for resurfacing. When I brought this up, Daniel actually admitted to me that they resurface it every year and intentionally "don't let people know." On top of that, the advertised free Wi-Fi is so incredibly weak it is completely non-functional, meaning my 6-year-old couldn't even use her tablet while we were trapped inside during a rainstorm. ​3. Pathetic Housekeeping: Our room (1313) wasn't even properly prepped. We had no trash can and the shower conditioner dispenser was empty. When I asked a housekeeper for conditioner, she handed me a random bottle of body wash and expected me to install it onto the shower wall clip myself. ​4. Hostile and Useless Management: When I politely confronted Manager Daniel about these failures, he was incredibly condescending. He asked me if "I knew what a bait and switch was" and suggested my family pack up and find a new hotel in the pouring rain. He promised to send actual conditioner to our room and never did. He promised to review the email I sent documenting these issues and never did. He made absolutely zero effort to make anything right. He is a sorry excuse for management. ​Do not stay here. The management, specifically Daniel, is entirely comfortable deceiving guests, serving contaminated food, and treating you with complete disrespect. Save your money and book anywhere else.

We stayed one night as a family and had a very comfortable stay. The suite was spacious and clean, the pool and hot tub were great, and the evening reception plus breakfast added a lot of value. Free parking was appreciated. Only negative was the overpriced snack shop. Would definitely stay again.

Don't waste your time or $$ on this horrible Hilton property! It's samn disgrace. Staff is arrogant as hell, 20 somethings have zero clue. Room was dirty, disgusting old, pool was dirty, hot tub did not work. Rooms are 30 years outdated, kitchen is better at Motel 6. Hilton should be ashamed of thus venie!@

My room was is a little to the older side. But it's clean.Great staff-- Breakfast omlete was tasty! Easy parking.

This was our first visit to West Palm Beach, and we really enjoyed our stay at Embassy Suites. The hotel was comfortable and the staff was wonderful. We especially want to thank Michelle at the front desk for her friendly, helpful, and professional service. She made us feel very welcome and gave us some great recommendations for local attractions to visit. We had a great experience and will definitely be coming back to West Palm Beach!

Every thing was amazing the hotel was beautiful enjoyed the happy hour for guests the breakfast was also delicious the room was amazing loved the wrap around window view we had plus we got upgraded to a king size bed when we checked in every one was amazing and friendly definitely would stay again when sailing out of Miami just to break up our drive

Enjoyed the breakfast daily with made to order omelets and many other choices. Had dinner one night in the restaurant. Service and food were good. Pool is nice. Be careful of the slippery pavement. Gym is a plus. I would just say the rooms could be updated. Old microwave and furniture. For the price point and accommodations for 5 it worked out great. Staff were very friendly and helpful.

Overall good place. Somewhat spartan. No utensils in kitchenet. No slippers, vanity kits. No flexible shower.Only one piece of soap for three sinks. Thankfully bathroom doors were present, albeit poorly adjusted. Was impossible to crack open the window.