Embassy Suites by Hilton West Palm Beach Central

Everything

The team was very pleasant! Jolene at the bar is AWESOME!

Stayed at this Embassy over the weekend with my family, as Hhonor members we always stay at Hilton hotels and pick Embassy Suites where available. Overall it was a good stay. The facility is within 10 min from both PBI and the downtown area both served by a very convenient hotel shuttle. The beach is also 15 min away by cab. Not much to do around the hotel otherwise. The property could use little makeovers but Overall is a good 3 stars hotel. The staff was cordial, especially Shameka at the front desk, she was amazing and a true reflection of great customer service, you can tell when someone loves what she does. Like all Embassy the suite was spacious and the balcony a great add on, thank you for the upgrade! Breakfast was good too, not a big variety in the breads area like I have seen elsewhere but still a big selection of options overall. The cook to order omelett was perfect! Unlike some other open bar evening reception we had at other locations, here you get 2 free alcoholic drinks per person, still enough for us, along with little snacks. We used the pool and the hot tub as well, the kids had a blast. It is a really big facility with lots of meeting areas as well. Overall I would have probaly preferred a hotel closer to the beach or in the city center due to the nature of our stay but since the shuttle was convenient and we love Embassy we had a good weekend, if back in the area will go back. Thank you.

Hotel is clean and quiet, easy location to get to places around South Florida. Disappointed with the room for two reasons: lack of outlets for plugging in devices, and lack of allowing for computer/device connection to TVs. As a family, we were going to watch a movie in the evening and were not able to connect to the TV using HDMI. Asked the night desk attendent about it and his answer was no, sorry. He was actually much ruder and did not seem to like people at all (even snippy with the people in front of us). The beds were comfortable, and the hotel staff other than the night attendant on May 29, 2024 were all very friendly and helpful. My suggestions for improvements would be update rooms with more outlets, add TVs that can be streamed to or allow better entertainment options than basic (and non-HD) channels.

Hotel is in desperate need of renovation. They have no food service during the day..the restaurant/bar does not open until 5:30. The rooms are very old and housekeeping never came to our room and we were in need of towels and washcloths. But I will say that the front desk staff is very friendly with excellent service!

Although we were only there for less than 12 hours, the hotel was perfect for us. Conveniently located near the airport, the room was spacious, clean and comfortable. Breakfast was way better than expected.

Loved the free drinks at happy hour as well as the free buffet breakfast. Room was great. Service was excellent.

Hotel close to airport, rental car return, close to a lot of restaurants/ attractions.