The Ben, Autograph Collection

The food was amazing, and the service was even better! We had the steak with salad and fries, and the carrot cake for dessert—everything was delicious and cooked perfectly. A special shout-out to Gorkem for providing outstanding service. He was friendly, attentive, and made our dining experience even more enjoyable. I would definitely come back, especially because of the excellent service he provided. Highly recommend this restaurant, and if you’re lucky enough to have Gorkem as your server, you’re in great hands!

We haven’t been here for ten minutes and I already want to rate this hotel. It is superb in every way, from the interior design, the vibe, the location, the staff, etc. This is what every hotel should aspire to be.

The Ben and Proper Grit restaurant are amongst the most amazing experiences in the area. I want to highlight the amazing service from Ruth and Gigi in Proper Grit. They are both attentive but intuitive enough to know when we are having a business conversation to give some space. The food is amazing and the service is timely and accurate.

We absolutely love The Ben! This last visit we had an amazing breakfast with exceptional service from Gorken!

Though the beds are comfortable, and the common spaces really nice, I was charged $1400 for a moldy room that made me very, very sick. The room was extremely musty with a foul odor and 80% humidity on the AC control panel (mold grows after 48 hours at humidity above 60%.) After only 7 hours in the room I had facial swelling, congestion, had lost my voice and suffered systemic reactions consistent with toxic mold exposure. I spoke to someone at the front desk, who was fairly dismissive, and could not escalate matters further as I had a plane to catch. Since my stay, I have had 2 reviews mysteriously disappear and a phone request to speak to someone in management has gone ignored. They clearly do not take biohazardous conditions or room maintenance seriously. Do not stay here if you have any sensitivity to mold!

I had the pleasure of staying at The Ben the last week of June. My travel day was much longer than originally anticipated and I didn't arrive until 1am. As much as I hate to say it, I was the stereotypical traveler at this point in a terrible mood. The moment I arrived at The Ben, i was in awe with the beauty and elegant design. However, the true experience when I was greeted by Jay Johnson and Mindy Cruz. Many travelers know, you're lucky to get a smile out of the night audit team. These two engaged in a thoughtful and sincere conversation with me that I had not experienced with any overnight team before & also very few hotel staff members at any hotel I've ever stayed at. They are true hospitality professionals that reshaped everything for me. I did have an early morning after this and went down to the barista to help wake me up. Sofia Wolf was the barista and she too engaged with thoughtful conversation asking me specifics so she could recommend the exact juice and coffee that I needed, and she was spot on! Lastly, I ran into Danielle Legere who gave me excellent recommendations of places to visit and explore in the city which was excellent. Travel Tip: Upgrade your room to have a balcony view, get the cabana at Spruzzo, and ensure you explore their fabulous menu. You will be very happy that you did this!!

Each time I stay, I feel the need to call out each team member that has provided me with warm welcomes, appreciation for my choice to stay at The Ben, and their absolute professionalism. It has been many years that Jacob has been ensuring that my room is comfortable and does it with a smile. Michael is a delight and greets me kindly as I enter the hotel. Adam is a standout whether at the door or front desk. He's a very good ambassador. Alisha, Daphne, Blake, Angelina, Jaida, Jarrett and Kevin all had a part in a wonderful extended stay. Linda, the concierge is always helpful. Beautiful setting, wonderful team, prime location. The Ben is the best! Will be back to see everyone soon, -Michelle

When I arrived I was warmly greeted by Ruth, she made me feel so welcomed and got me a great seat! Juan was my server who took the best care of me! My expectations were exceeded and he offered great recommendations. Because of their hospitality and the great food, I’ll forever come back to Proper Grit! Lifelong fan, thank you!! ❤️