WoodSpring Suites West Palm Beach

We arrived for 2 nights. We asked for a handicapped room. But when we arrived where told there was none available. Made the reservation 3 weeks before coming. The first night we arrived back from an evening out at 11pm. When we came into the room I found 2 bugs crawling on the headboard of our bed. It had rained all day and I thought maybe they were dampness bugs. We went to bed and the next day we went out to return again that evening close to midnight. Turned on the light and "many" of the bugs scattered on the kichen and stove top area. I looked it up and they were roaches! I wanted to go and have our room changed but we didn't want to change rooms as we were very tired. Needless to say neither of us got much sleep. Each time I went to check there were still a few more roaches to try to wash down the drain. Before we left i tried to contact the General Manager Tonia Bethel. In 2 days and several days she has not called me back. By the way we did not eat anything in that room except a snack pack of popcorn and Doritos. If there is no concern to call back an irate customer I would never recommend this or any of their locations. I used to travel for work but can say I never saw a rosch in a hotel. Guess I was just luck. .

Staff is very nice.. manager is very helpful.

The staff was beyond nice and provided a perfect check-in; the hotel was ok. nothing special. and the room was clean and comfortable.

It was a great price for just needing one night stay. Clean and comfortable of course it smelled like Fabolous which is a clean smell but can be over powering for some people. I would suggest bringing own soap and shampoo/conditioner. No frills hotel. they do have coffee for guests. My GPS. took me on a little seek and find doing some U-turns but once i did find the entrance it was very easy to find

Very good

Quiet

the room wasnt cleaned properly, i can see hard all on the desk and the bathroom sink area. the room had a funky smell to it. that AC was super cold and freezing to try to get out the smell. i saw a lot of people just hanging out, listening to loud music by the rear entrance which made me uncomfortable. i saw a sherriff car sitting in the parking lot for hours, monitoring the area