Hampton Inn & Suites Lanett - West Point

It was close for travel around the area.

The property was nice, pretty updated. The room was clean. The bathroom, however, needed its tub cleaned inside and out. There was staining inside the tub and the exterior tub wall was bot wiped off.

It was a amazing hotel ladies at front desk Geena and tina was amazing took care of me breakfast was good I would stay again thank you to the whole staff

We had a late check in and was greeted by a delightful employee who made us feel like we were family.

The Hampton Inn Lanett - West Point, AL, was not great but not terrible. First impression was good. All the staff we encountered during our stay were friendly and helpful. However, the bathroom sink drained very slowly and it took a really long time to get hot water in either the sink or shower. There was dirt in the corners of the bathroom and what appeared to be a toe-nail clipping. The bottom of the shower and shower doors had black mold or mildew. The floor of the bedroom area was vinyl or laminate so you felt grit on bare feet. I used slippers or sandals the whole time. The mattress wasn’t terrible but was low to the ground and could stand replacing. Commode was very short.

I went to this hotel for my son was turning 13 yrs of age and wanted a turnaround for him to enjoy. After we got there and got settled before diner, the TV kept going in and out. After several times, I call front desk and the young lady advised me to jingle the cord on the back of TV. I explained that I was not going to do that. I asked can I be moved to another room for I did not want to stay in a room with no TV. The front desk worker was getting irrated because I called about the TV. I wanted to relax and watch TV and that was a must. Then she stated because it was raining that was the case. Due to the rain, I did not want to drive back home, so I stayed, and it got better. Then while I was sitting on the bed, I was looking at the stand where you can put your clothes in and noticed something was in it. It was some dirty clothes. I was in such disbelief. I went down to the front desk to advise about the clothes and she stated she was going to call the manager for the hotel was full. So we left to get someting to eat and nothing happened, radio silence. If it had not been for the rain, I would have left that hotel. When I checked out before time that morning, I had mention to a diffrent front desk agent and she stated there were no notes for the supervisor to contact me and no mentioned of the dirty clothes. I stated I would like for someone to contact me and 18 days later, no one have reached out to me. I am going to contact Corporate at this time. As my son stated Not so Happy 13th birthday.

I liked the setup and it was very spacious and had plenty of electrical outlets

Great customer service