Novotel Karawang

Novotel Karawang Reviews

Novotel Karawang

Jl Interchange Karawang Barat, Margakaya, Telukjambe Barat, Margakaya, West Telukjambe, Karawang, West Java, 41361, IndonesiaView Hotel Details
Novotel Karawang
Novotel KarawangNovotel KarawangNovotel Karawang
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Novotel Karawang Guest Reviews

4.3/5
Very Good
52 review
Verified reviews
Location4.4
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(52)
Positive reviews(50)
Reviews with photos/video(10)
Clean and tidy(12)
Awesome stay(10)
Awesome rooms(7)
Great location(7)
Friendly owner(6)
Negative reviews(2)
Guest User
Superior Double Room Non smoking
Stayed in Nov 2024
Couples
12 review
4.0/5
Very Good
Posted on Nov 10, 2024
Nice location and good room. Quite clean. Nice shower. Easy check in
Response from Property: Dear Esteemed Guest,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fika Koyong General Manager
tripitiuw
Superior Double Room Non smoking
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 18, 2024
If you plan to shop till drop in Karawang then Novotel is a good choice to rest after a long day
Response from Property: Dear Mr. Tripitiuw,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
jotay
Superior Double Room Non smoking
Stayed in Mar 2024
Business travelers
16 review
3.7/5
Posted on Apr 6, 2024
if back to Karawang will be back to stay. the trio hd want massage but was told they are closed fr one month. very disappointed.
Response from Property: Dear Mr. Jotay,Thank you for taking the time to tell us about your experience at the Novotel Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Emma LarantukanGeneral Manager
Prang Agil
Superior Double Room Non smoking
Stayed in Feb 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Feb 25, 2024
Quite near with exit toll is it good location for the one who need to transit for visit Industrial State.
Response from Property: Dear Mr. Prang,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
Nagai
Superior Double Room Non smoking
Stayed in Jun 2024
Business travelers
24 review
4.0/5
Very Good
Posted on Jul 25, 2024
The location is convenient to visit clients around karawan.
Response from Property: Dear Mr. Nagai,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
traveller moms
Superior Double Room Non smoking
Stayed in Dec 2023
Family
36 review
3.7/5
Posted on Dec 30, 2023
First hotel that we can reach after exit highway of karawang barat. Located exactly in front of the circle of karawang, so its easy to find. The hotel room was clean, great interior, with Japanese style. The swimming pool not so big but enough, the water of the pools was dirty. Variant of the breakfast no so many and the taste quite good. Parking area provided in front of the loby also basement P1 and P2.
Response from Property: Dear traveller moms,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan
Shake Min
Superior Double Room Non smoking
Stayed in Dec 2023
Business travelers
44 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Beautiful and very comfy room, location is a bit off center but taxi is cheap and the service is excellent.
Response from Property: Dear Mr. Shake Min,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma LarantukanGeneral Manager
Alifea Nabilah
Superior Double Room Non smoking
Stayed in Aug 2023
Couples
4 review
5.0/5
Outstanding
Posted on Sep 28, 2023
Nice experience to stay with your loved ones!
Response from Property: Dear Alifea Nabilah,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan
Jitu Ayatullah
Superior Double Room Non smoking
Stayed in Sep 2024
Family
2 review
4.5/5
Great
Posted on Sep 16, 2024
The air conditioner is not cold
Response from Property: Dear Mr. Jitu Ayatullah,Thank you for taking the time to tell us about your experience at the Novotel Karawang. We arae sorry that your experience did not meet your expectations, Especially the air condition; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Emma Larantukan
Dharma
Superior Double Room Non smoking
Stayed in Sep 2024
Family
4 review
3.5/5
Posted on Oct 21, 2024
Just ok, nothing special
Response from Property: Dear Mr. Dharma,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fika Koyong General Manager
Guest User
Superior Double Room Non smoking
Stayed in Nov 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Dec 11, 2023
Love this hotel location, friendly staffs, cleanliness
Response from Property: Dear Our Esteemed Guest,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan
Hey me
Superior Double Room Non smoking
Stayed in Nov 2023
Couples
13 review
5.0/5
Outstanding
Posted on Nov 24, 2023
honeymoon bareng pasangan cocok disini
Response from Property: Dear Hey me,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan
hexaAndr
Superior Twin Room Non smoking
Stayed in Nov 2022
Business travelers
8 review
4.2/5
Very Good
Posted on Nov 18, 2022
The hotel environment is very clean, include the bath room. I ordered meal via web, but unfortunately i need to order via phone due to they have some issue with web ordering system. The meal taste is quite good. The amenities such as tooth brush etc just only for 1 person, its better to ask to front desk later.
Response from Property: Dear hexaAndr,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan
Guest User
Deluxe Double Bed Room
Stayed in Oct 2022
Couples
1 review
2.7/5
Posted on Oct 2, 2022
Hotel was not bad. Room was clean. But I was little uncomfortable 1. Too late foods service. I pre-ordered some food in the room to eat it 6:20 in the restaurant but the food was delivered toe around 6:45, so I could not eat it. Because I had to leave to golf resort 6:40. 2. There were a lot of smokers around swimming pool, so I could not go there.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Novotel Karawang. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Emma LarantukanGeneral Manager
Hayati Binte
Superior Double Room Non smoking
Stayed in Sep 2022
Solo travelers
44 review
5.0/5
Outstanding
Posted on Oct 3, 2022
Good Food, And Friendly Staff. Cleaness hotel.
Response from Property: Dear Hayati Binte,We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emma Larantukan