Staybridge Suites SALT LAKE-WEST VALLEY CITY by IHG

This is honestly the worst Staybridge I have ever seen or stayed at. They need to seriously do some revamping of their housekeeping and maintenance departments. I stayed last week and my bed sheets were covered in hair (two on my pillow, one under the pillows, 4 to 5 in the sheets). I originally cleaned them off and carried on. Hoping that they weren’t from the staff just remaking the bed after the last guest and not replacing the sheets. The room was otherwise ok. Now this week? I’m unhappy. I was put into a handicapped room as they were “fully booked”, despite having my reservation since February. This handicapped room is sad. They clearly pay less attention to it for both housekeeping and maintenance standards, which is terrible for the people in wheelchairs who actually need to use it. The room feels grungy overall. There is a musty smell. The whole room needs an overhaul. Specific areas that are not acceptable: - the door is not hung properly. Leaving a gap straight to the hallway from the room. This is a privacy violation. - there are smudges of poop? blood? beside the toilet paper holder in the bathroom. - the tub is disgusting and was poorly “repaired”. - many poor “patch” jobs on areas around the room like the baseboards in the photo. - the door jam to the bathroom does not fit and hangs out sloppy and weird. Do yourself a favour and stay ANY else.

My stay consisted of 5 nights with my family in the first week of February. The heater was on for the entire time, so yeah, we were sweating in our sleep. We had to change rooms because the stove was broken and so we couldn’t cook. We were removed no problem, but it is an overall good stay for the price.

This place had so many amenities like free breakfast in the morning. They had free soda saved us. Then they have free food 5-7 Monday Tuesday and Wednesday. I went all 3 days. I mean it wasn’t like great food but they had free beer for my husband. If you’re looking for a hotel with food options for your kids this would be it. I still liked to go out and eat. We brought our swim wear. Didn’t go swimming. We used washer and dryer. Next time I’ll bring 2 pairs of clothes and leave room for shopping since this hotel has a laundry facility that’s free. The hotel gave us late check out free. It is pricey but given the free food and late check out I come again.

Staff at check in was not super friendly or helpful. Room was supposed to sleep 6. Only slept 5- sofa bed was a twin and lousy. Couch cushions were torn. Lamp in bedroom did not work. Had to get extra towels from front desk; would not bring to room. Went to breakfast 45 minutes before it ended and food was gone. Gone! No milk, yogurt, fruit, batter for waffles, hot food, juice cups, plates or bowls. Only bread and bagels left. Staff was not at all concerned. Dozens of people did not get breakfast. Many sad and hungry children. Beds were comfortable. Decent shampoo, conditioner and soap. Kids enjoyed pool and slide. Only half of hot tub jets worked and ventilation in pool area was terrible. Gym was about a 4/10 compared to other hotel gyms. Have stayed here three times before, and sadly each time has been a little worse…