The Mariner Resort Cape Cod by the Red Collection

Very pleased with it cold in eating room

Overall type place was pretty clean. Service was average for todays times. Desk clerks were pretty involved being on the phone when asked a question. Bed was very squeaky just the sitting on it, and more so when sleeping and turning over. It snow a couple days before our stay and the parking lot was still very slippery when walking to the car. only the doorways were cleaned up. During checking out my wife left her phone in the room. So I found an employee cleaning one of the room so she could open the door to get the phone. She handed me her key to go open it myself and then I had to return the key to her. Not very secure!

We stayed here in the winter so we couldn’t use the mini golf course that was available. The price was excellent especially considering it included breakfast. No bathroom in the pool area but they allow you in o use a bathroom in the nearest room. I would stay here again

People in other rooms fighting. Staff did nothing about this.

We were drawn to this because it was centrally located and had a pool for our 3 year old. The pool looked dirty and had sand on the bottom. This makes sense in the summer if people are coming to use the pool straight from the beach but it's January. We had the impression that it was never cleaned since the summer season ended. The rails getting in and out are also very loose. The whole building is kept pretty cold, even the staff was wearing sweatshirts or jackets. You could connect to the WiFi but it would not pass Internet. The TV in our room was locked in Store mode, so you could only watch TV for a few minutes with a menu covering the screen with the TV features. It would then switch to screen saver mode no matter what we did with the remote. So no usable Internet or TV, and we didn't want to go in the pool again. I asked the person working at the front desk for help, they said they would send someone to our room to check in on it but no one ever came. The bed made a loud popping sound when getting off it on one side. We could easily hear the upstairs units as well. Finally, and most importantly, when the unit above us uses the shower, water came out of the light in our bathroom over the toilet, which got on my wife when she was going to the bathroom. No one was at the front desk and when we tried calling, no one answered.

Pool and hot tub not clean

It was clean

Gentlemen at the front desk was so helpful with coming down to our room twice regarding the internet connection. Looking forward to coming back for the long weekend

We were given one of the handicapped rooms. Not a big deal until I went to take a shower. Being 6'4'' tall my head hit the ceiling once i stepped into the tub area and the shower head was at my chest. LOL think they need to only give this room to shorter people.