Best Western Burlington Inn

Everything is usually ok, breakfast is decent but, is a noisy place at times

The door lock didn’t work. They knew about it. But still gave me that room.

Positives: location is off the highway; in room: hot water in bathroom. Negatives: second floor carpets dirty; in room: carpet also dirty, mini fridge didn't work, bed was uncomfortable to say the least. Felt unsafe as I checked out, very early and prior to breakfast, someone was sleeping in the hallway by elevator. The checkout process was confusing (virtual self checkout), and had to drop off key, but wasn't able to speak with an actual manager or front desk agent in person.

I feel like those who complain and trash others are the real problem, not the hotel. Some of us weren't raised with a silver spoon in our mouth, so hard work and barely any luxuries is a reality!! My stay here at bw started off rocky, I was checked in by an adorable little Indian girl, it went super smooth. I get to my room, pop open the door with the key card, and.... A heavy set man in his underwear laying on the bed .. OOPS. I went back down to the front desk checking I didn't pee myself since I laughed so hard . Ok people make mistakes, it was funny.. next room was a bit musty smelling but clean and the Jacuzzi could use some updates, I called the girl at the front desk and was sorry to be a pain but I'm unhappy with the room, so she said come in am and switch rooms.. Morning time came I was at front desk asking to be switched, the manager was so excited to help I believe he almost did cartwheels, or maybe that was me, I don't know, and he placed me in the biggest best room they had for my inconvenience. PATIENCE people!!! Learn it! The universe will bless you. Then the maintenance guy, I never seen a harder worker, he approached me with a bag of beverages offered me as many as I wanted.. wait he's busting his hump and I get the drinks.. cool.. good dude, Mike I believe it was. He's like multiplicity, everywhere you look, he's there doing something, sweeping, picking up branches, you name it. So the Best Western isn't the Ritz Carlton, but it seems like everyday ordinary

I was not greeted properly and the front counter is behind heavy plexiglass. The place had a shady vibe and I thought it was not clean. During breakfast the a staff member was making comments about how much a guest ate? Very unprofessional. I would not stay there again.

Checked out today ! Lady at the front desk is super nice and professional! Overall, safisfied with hotel . Convenient location. Clean , big rooms !

How quiet the room is with everything else going on

Everything was fine except the smell of dogs was very strong

Flying insects in my room. Woke up to multiple bug bites. The mattress was hard and every movement you heard the springs. The room had new furniture but the room was in much need of updating. Hardware and outlets were yellow and rusted. Carpet was filthy and stained. Lighting is very poor in the room. Smelled of cigarette smoke. Staff were behind bullet proof glass and were unfriendly. Breakfast consisted of scorched scramble eggs. No options of fruit, meat, yogurt, - I have never experienced such a poor bw breakfast as this. BW you can do better.