Westcott Hotels with Breakfast

Wooton House delivered on peace, tranquility and outdoor space but perhaps owing to getting up to speed with operations post lockdown, it wasn't as organised as I'd like. I booked via Trips. Com and prepaid on the platform but due to a clerical error they changed the full amount plus incidentals on the day of check out. The pre-authorisation on the card at check in was per standard practicebut it made no sense to me why the full hotel cost was held. I queried it but was informed this was the standard procedure. I am sure it will be resolved soon as I have informed the hotel but it would be great to see a much slicker guest experience next time.