Guest User
May 22, 2024
Serra Palms Hotel, was our home away from home for 3months. From the GM Nitin Ghugo, who facilitated our stay, nothing was to much effort from Nitin. House Keeping ensured our rooms where well stocked with water tea & coffee, and they ensured our laundry was taken care of and returned the same day, and the rooms were spotless. The Restaurant staff, were tentative and ensured we were well looked after. Only complaint, was the menu got very tired after the first month. Sunil the Restaurant Manager, each day would ask us what we wanted for dinner and cook meals for us, which was a huge bonus, when he realised the menu was becoming boring. The Admin staff at the Reception to Finance, catered for our requests with no hesitation. The Pool staff were excellent a great team who put our needs first To the Hotels GM Mr Nitin, thank you too your staff and yourself for a wonderful experience, your hotel has earned our returned business, as we now will be in residence for the rest of the year using his hotel.