Homewood Suites by Hilton Albany Crossgates Mall

Check in was easy and the staff was greatI got a 2 queen suite that was nice and spacious. My kids like it a lot. The bedding was terrible. The top bla ket was a duvet and the pillows squished down to nothing. The room smelled musty though i left the ceiling fan on all day, even while we were away. The pool was hazy and walls were dingy looking. Breakfast was pretty bad, too. Im pretty sure the eggs werent made of eggs and the sausage patty was the worst that ive ever had. It would be better to have offered nothing.

The room is spacious and the bed is very comfortable. Breakfast the usual continental breakfast. Nothing special. I wouldn’t stay here again. The walls are paper thin and I could actually hear the guy next to me snoring through the walls! There were like 10 kids in the rooms across from me making loud noises for hours. I wanted a peaceful, quiet stay and got the opposite of that.

The staff was very helpful and friendly. Beds are very comfortable and everything was very clean.

loved everything about this place. the location is right off the 87 / 90 interchange, so close to everything. it sits about 1000' from the crossgates mall property-which has plenty of entertainment, shopping, and food. the hotel has a TRU by Hilton on one side of it, and the other wing is the Homewood Suites. the HS side is well-appointed, with a nice cozy lounge that is next to the breakfast seating area. small business center. room was well-appointed, with a small kitchen, full fridge, microwave, sink, plates, spoons, etc. nice size bed, plenty of power outlets. the smell inside the room and bathroom was incredible. hard to describe, but was a nice fresh aroma. everything was clean. even the shower pressure was on point - nice and hard, on a certain setting of the shower head. complimentary body wash, shampoo, conditioner pump bottles on the wall. hand soap and lotion pump bottles next to the sink. super nice. breakfast was decent. the usual offerings: cheese omelet, round sliced ham, biscuits/gravy, cereals, breads, oatmeal, coffee and creamers, fruits, and waffle station. staff was courteous and helpful overall, this was a great place to stay overnight or for an extended stay. would definitely come here again.

This will be my go to hotel when in Albany going forward.. Great checkin, clean and updated hotel. I had a king on the 5th fl. I received 2 texts during my 2 night stay from the hotel seeing how my stay was going!! Breakfast was included. I loved the furniture by the fireplace. I didn’t use but there is a pool, outdoor basketball and grills. Location to cross gate mall is less then a 5 minute walk and plenty of restaurants, shopping and entertainment to select from.

Loud children running around halls. Room smelled like smoke. BEDBUGS. Rough area. Was very uncomfortable. Lack of security. Furniture was worn. Mattress uncomfortable. Room not clean. Maintenance man was using a towel with his feet to clean floors — really??? Dishes were filthy.

When I went to check in I wasn’t greeted, the woman that checked me in was more so worried about clocking out and someone relieving her. I was told I’d have to wait because no rooms were ready. Luckily another staff member came over and confirmed there was a room ready. When we first arrived to our room it looked a bit dirty as if it wasn’t vacuumed, or wiped down,there was old food in the heater vent, like a whole cracker was in the vent sitting there. The couch had stains all over it and the blankets and sheets for the pull out couch were stained like actual food stains. When my daughter went to take a shower she noticed the brown ring around the tub before getting in. It felt as if the room was rushed to be clean.wasn’t the greatest experience. I chose this hotel because we previously stayed here and I had no complaints,but this time around it was a bit upsetting.

My wife and I had 2 queen beds. The room was nice but the beds were very uncomfortable too soft.