Guest User
May 24, 2024
The positives are the location of the hotel which is sea front and the front of house staff who are all very helpful. It was also helpful to have a kettle and tea and coffee in the room. Unfortunately there are a lot of negatives. The room: the beds were comfortable but small. My friend and I had two small single beds in a twin room that felt cramped. The lighting in the room was very poor. The door lock was antiquated and hard to open. The ceiling had stains and the floor was uneven. The bathroom: the shower stall was small . The shower doors do not close properly and were loose allowing water to go in the bathroom floor. There was no water pressure in the shower. There was no ventilation in the bathroom as the electric X pelair did not work and the mirror consistently fogged. The booking was half board. The breakfast buffet was sufficient and included cereal, juice, with full English breakfast of seven items with toast together with coffee tea. The dinner menu included starter, main and dessert. It sounds a lot but the portion sizes were small. On one occasion the ham pie served would have been sufficient for a child. A ham salad included one very small slice of ham. A chicken curry served one evening included one poppadum and no rice! The fish and chips served included a small spoon of peas and 12 chips although I will say the fish was fresh! Desserts were generally served with a small portion of custard. The cheesecake served on one occasion turned out to be a mousse. There was a small bar and a singer was booked on two nights. The main positive for this hotel is its front of house staff. Unfortunately, the hotel building and the rooms need to be refurbished. The dinner menu was very disappointing. There are a lot of other alternative hotels along the sea front. I would not return to the York Hotel.