Beautiful looking hotel on arrival but I left disappointed and uncared for. I am a single female business traveller visiting sites across the country and required a hotel room close to wetherby so chose the bridge. Hotel room nice although bathroom needed a good paint. As a business traveller I have to depart early normally just before 7. I was disappointed to not be able to access breakfast and was told by a member of staff heading towards the kitchens the departing morning nothing is available including reception until 7. I had mentioned it to reception on check in and they assured me the continental elements of the breakfast would be available from 6:30 and that there was NO take away service availability for a business traveller. I did manage to forage a slice of bread lol which had to suffice. The bed was comfy but the shower although powerful never got warm in the morning even after running it for over 10 minutes so had to grit my teeth during my freezing ablutions. I had to play hunt the tea tray and to extract it from its hidden location meant getting down on my hands and knees The hairdryer stopped blowing after 5 seconds….. thank god I had travel one with me as remember, I would not have got help as no one was at reception ! So probably a lovely stay for those on vacation in the york area but for me as a business user, I would be hesitant to stay here again unless I had the opportunity to start work later I would have told reception my issues as posting a review as a first contact point is not my style, however if you remember they were not there!
43 Reviews