Macdonald Hill Valley Hotel, Golf and Spa

Room fine and clean enough . Beef was with a poor breakfast and service and being told you can’t have an extra sausage as the chef said you can’t which was very funny and pathetic at the same time !!

Last minute, this place is only good if you play golf. We arrived late, no water or biscuits in room, told it wasn’t included. Bed was too hard. Small bottle of water cost £3.50 only from the bar. Had a group of 30 men here, rude loud and disgusting. Breakfast, not bad , anything from self service was hit hard by these men eating everything that was out. Not refilled. By staff until we were leaving.

Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get

Great location for a short break. Excellent leisure facilities. Not far from Shrewsbury which is definitely worth a visit being almost encircled by the River Severn. Look forward to staying again and exploring more of Shropshire.

Stayed here for a wedding at another local venue; on arrival at 12pm, my room was ready so was able to check in early with no problems. Staff were friendly and polite. Room was fine; comfortable and spacious. Overall, not a bad price for a Friday night.

The reception team were good but the room had not been cleaned properly. We found old socks, a tooth plaque removal device and the tea and coffee facilities had not been renewed.

No driving range. This is clearly advertised on the listing. Linnen was dirty. Staff for restaurant food were rude. Shower was cold. Bed uncomfortable. Avoid.

While the staff, food, and the facilities were good, the sleeping experience left much to be desired and did not live up to expectations. Arguably the most important aspect of any stay. The mattress was very hard, and lumpy, springs were loud when rolling over. Did not sleep the whole night through and woke up several times due to how awful the mattress was. The shower did not warm up and was cold. Greater attention to details such as small amount of mould in the bathroom, squeaky wardrobe doors, chipped paint on common area doors, shampoo in the hand soap dispenser, no teaspoons in room, heafty room service charge, dated/dirty looking carpets, condensation in the walkway window between the panes of glass, as well as fixing the above mentioned issues could turn this establishment into a luxury experience like I imagine it was in the early 2000s. It was such a shame as we were really looking forward to relaxing away from home for a few nights and in the end couldn't wait to get back.

Golf trip with the boys, 10 of us booked here on the cheap, couldn't ask for more, played sapphire one round was OK, emarald twice which is a good course. What makes the place us the staff, Brie and Charlie were exceptionally attentive and literally couldn't have done more to make sure we were looked after. They both deserve every bit of credit they get, great team and fantastic attitudes thanks guys!