carmencP5574TW
August 13, 2021
This will be a long review so hold on to your hat. I called Mark the "manager" for a quick 4 night stay. We did call late in the season so we were willing to take what was available. He had a Sunday/ Monday room available and a Tuesday/Wednesday available so i told him I would take both. He said to me that taking both rooms would be troublesome for the cleaning staff, don't understand why it would be trouble but so be it. I asked for a first floor room since I had knee surgery and he said that I am requesting too much and hung up on me. I have been to this hotel 7 years straight and you would think they would try to accomodate a return customer. Lets start with the good. Close to the beach, very comfortable beds. Now the bad. The grills were disgusting, We had an efficiency and the same stain was in the cabinet from one year to the next. Two years in a row they had to change my fridge because it didnt work (the second year they would not reimburse me for lost food). Lots of yelling, pot smoking, etc. The only good thing about this hotel is Javier who cleans up and takes care of the property. Mark if you read this thank you for not having a room for me in August 2021, you forced me to look for another hotel and I succeeded in finding a cleaner, nicer staffed hotel. I have read a few reviews and you as the manager are mentioned many times as being incapable of running this hotel. If your father was smart he would get rid of you before you run this hotel into the ground. you know who I am and I wont be back and hopefully my brother will be smart enough and leave your hotel also. This hotel got worse and worse each year that we were there. We tolerated the filth but I cant tolerate a bad manager.