Where oh where do I begin? First off, the pictures on the website rooms look nothing like they way they actually are! . We had a 2nd floor room ( no elevator), while climbing the stairs to the 2nd floor with all our luggage, the railing to the stairs was extremely filthy, I could not even touch it. As when turned the corner on the to find our room, the stench of ********* hit our faces like a ton of bricks. The hall carpeting was so filthy, and need vacuumed. Ok. on to the room. The room was very small and the bathroom was the size of a food pantry, the shower was the size of a broom closet(even smaller), I had to turn sideways to get in. the shower did not have any shelves to put your soap or shampoo so , it you drooped either, you would hit your head picking it up. The bathroom actually had snot on the wall!!! The walls were filthy, the bedspread stank, the neon size outside out room shined in our room all night, we did not get hand towels, the lamp above the bed was broken, the tv picture was fuzzy at best. After just one night we decided to not stay our intended 2nd night. When we told the two gentlemen at the front desk, they said they could give us an upgrade....UPGRADE??? to what? a filthier room!! We were denied a refund. Not giving us a refund allowed them to book this room for that night for double the cost! ( Maybe that is their scheme) It is unethical that we did not get a refund, bad business!!! DO NOT STAY HERE!! bad experience all around!