VectoConsulo
August 2, 2024
While there are positives, decent location (note, despite the name this hotel is not in Austin), close to a couple of very good "walk to" restaurants, pleasant spacious lobby with a nice view of greenbelt, and a tremendous walking trail. However, the lack of attention to detail and the "gotcha" on the parking make this a no return for me. The parking fee is not disclosed until you get your confirmation and then it is at the very end. $10 a night to a third-party app that you have to give up privacy to book, coupled with undisclosed fees and taxes, all for a 2/3s empty parking garage. More frustrating, I found out too late that complimentary parking was available. This was never communicated to me at the front desk, even after I protested the "gotcha." Although stains and "little things" are a given in a hotel, the preponderance of small issues were excessive. Our suite living room was stained almost wall-to-wall, broken door handle into the bedroom, difficult thermostats, cheap literally falling apart coffee table, lamps, etc., rock hard stained couch, dinghy brown decor theme, shower control faucet that I could barely turn on (forget it for my wife), flaking ceiling paint in the bathroom, and an undersized bathroom in on oversized suite with a bathroom door that literally required you to back into a corner to close it from the inside, a poor excuse for a "Sheraton Club," poor completely self-serve breakfast buffet with auto 18% gratuity, booking issues...I could go on but you get the point. More suitable and better-managed options are available in the area.