Dolphin Hotel Cambridge

Absolutely disgusting how my mother was treated. Her husband and her friend were attending a funeral and needed to travel down the night before. Theyd booked the room in advance by speaking to the actual owner of the hotel. After a brilliant stay the first time. Unfortunately the man on reception wasn't having it. To make the situation worse, my mum had travelled 4 hours after having a major surgery on her back! She rung me crying cause she was in pain. Disgusted by this! They arrive at the hotel to be told their rooms been given to someone else. Oh yes she'd be perfectly fine in a child's pull out bed 🙄 not happy!!!

Not sure where to start. Firstly I will say that this hotel is in a superb situation overlooking the river. Our room was ok, large with ok furniture and clean. The rest of the place isn’t good. Holes in doors, paintwork poor, soul less. The breakfast room has beautiful views but has no character. Breakfast below average. Nothing very warm and everything poor quality. I totally understand this place is undergoing refurbishment but would question whether it should be open to the general public. The gardens and grounds in general were badly kept. We loved st Ives and general area but wouldn’t return to this hotel which is a shame as it’s so central and in a lovely position.

Hotel staff are friendly and accommodating, room was obviously recently decorated and very clean and comfortable. Breakfast is reasonable, although you order the night before, it’s still being warmed in buffet containers and you help yourself, which seems odd. Nicer breakfasts to be had in town across the bridge, would go there instead. You can ask for hairdryer at reception, not sure why there isn’t one in the room. Free Prosecco is nice but with plastic glasses and no ice bucket, no fridge in the room either to keep it cool, warms up very quickly. No control over heating, so if you are chilly you can’t put heating on. Towel rail in bathroom didn’t work (room 74) Bathroom is clean and well decorated but dangerous once someone has had a shower. The mechanical extract doesn’t work very well and because the whole room is tiled it gets really wet from the steam. Walls, floor and towel rail stay wet for a long time even with the door open to try and dry it out. Floor is really slippery. The towel rail is also cold so the condensation is literally dripping which means any towels on it get very damp before you even shower. Think this will be a lovely place to stay once the refurbishment is complete. Would suggest a fridge in the room and a chest of drawers. Also a key to open balcony door.

Another fantastic stay at this beautiful hotel and it's fabulous staff, the rooms are lovely and clean breakfast is well worth the cost, Saint Ives is a wonderful and interesting place to stay , we will be back thank you we just love this place

What can I say other than WOW. Amazing view of the Northern Lights from the terrace. See photo. Compliments also to my hotel room which had a view of meadow and was well furnished and newly decorated. I Would definitely recommend this hotel as the go to place in St Ives.

What a lovely Hotel. The best location in St Ives, By the ancient Bridge overlooking the Great Ouse. The room was perfect. We had a twin room. It was a large room with twin beds, a table and two carver chairs, a large wardrobe and shower room. There was a kettle with ample tea bogs, coffee sachets and milk and sugar. The reception staff were very helpful. We met the owner who gave us a tour of the hotel .... the deluxe rooms overlooking the Water are beautiful. We shall be returning. Highly recommended.

Upon arriving we managed to find parking quite easily. We were early so we made our way to Cambridge. The staff member at reception was very knowledgeable and guided us to the local bus which was around 5 minute walk away…the bus B we took was very reasonably priced at £2pp each way. When we returned check in process was ok and our room was lovely and spacious, although a little dated with the furniture old pine. It’s like some parts have been updated and some haven’t. Like there’s some plugs with USB ports some without. The room was clean and had tea and coffee making facilities. The bathroom is modern but had a few maintenance issues in my opinion sink needed some bleach down it as had marks on the drain. The shower pressure unfortunately isn’t great and the drain was blocked. The bed was so uncomfortable and pillows were flat which is a shame as we didn’t sleep well. The room we stayed in is also on the main road and at times you can hear people talking outside. Morning Breakfast in the meadow suite…we ended up opening a couple of doors as there’s no sign. I think the door could be left open or a sign put on the door to avoid confusion. When we arrived there was no one for breakfast in the room There are 3 tables set up with cereal juice coffee etc. It’s all very basic coffee is in an urn and was luke warm. We filled in forms for a cooked breakfast and they still got it a little wrong Quality of the breakfast was dreadful and we ended up leaving majority of it. Very disappointed! What a shame as getting better quality ingredients for breakfast and the buffet and just a few improvements in the rooms would make this an amazing hotel. I realise there is an upgrade happening hopefully it’s to everything in the rooms and not just parts. Locality of the hotel is amazing right on the river and just a short walk to shops and bars restaurants. It’s just a shame that the bed wasn’t comfortable and breakfast was awful so for this reason I wouldn’t come back to this hotel but I would stay in st Ives again.

Just home from a lovely weekend at St Ives, we stayed at the The Dolphin Hotel and wow what a lovely location. We sat in the garden and the views are amazing, our room was fresh, clean and modern. Literally a 2 minute walk across the bridge in to the town, your spoilt for choice as there are so many places to eat and drink, highly recommend the boat trip Frances’s was amazing and very knowledgeable 😊

Going through renovations when we stayed so imagine things will be different very soon. The staff was top notch and the location is perfect with many options for food and drinks in walking distance.