Booked a room 3 weeks ago got there , was told they over booked so they gave away our room and they called two places that were also booked and did not try anywhere else and they did not care that it was 10 pm and my guest had no where to stay after driving down from Canada and the customer service person was horrible I had to find a place for them to go and pay for it , it was the absolute worst experience I have ever had at any hotel. Don’t do it stay anywhere but here, this is the short version of what happened but there is much more. Do walk run