DoubleTree by Hilton Downtown Wilmington - Legal District

Cold showers every morning, even after reporting this daily. This was a problem earlier this year when my group stayed there, yet it still hasn't been corrected. Found someone else's hair on the bathroom wall, but not enough to make a comforter out of to warm me up. F minus Seriously doubt the Hilton family would stay here.

Hotel close to Amtrak station and various restaurants.

This hotel is very old. First room, the key didn’t work and had to go back to the front desk. The second room they gave me, same, third room, same and they finally had to physically go to rooms to see which one works. That was a waste of 30 mins for a late check in… Only the thing good was staff there that was very nice. But took too long. They upgraded me to the executive room but still looked like a very old room. Toilet was so old too and thought that it would break.

This was definitlely my worst hotel experience ever. I have to stay at conferences frequently, and I will be avoiding Hilton and any Hilton brands whenever possible. To be fair to this hotel, I'll start with the one positive: the line staff, for the most part, was very friendly. That leads me to believe it is more of a management problem (that extends beyond this one hotel), and - goodness - the problems run deep! So, here are my criticisms: (1) The room was disgusting. There was dust all over the table and furniture, and a mold-like smell everywhere. The floor had a blood-like stain in several spots going from the tv to the bathroom, as you can see in the pictures. (2) I paid extra for the executive floor, and - believe me - you're wasting your money if you decide to do the same. I don't believe there actually is any concierge service (when I tried, I was told I would be contacted later, and I never was). The executive lounge was hardly ever open (even during the advertised hours), and when it was it, was hardly ever stocked. It apparently doubled as the employee break room, because that was all I saw in there on the two occasions my card actually allowed me access to the room. (3) The heating and air unit was broken. When I arrived, the entire 9th floor was 80 degrees. When I tried using adjusting the AC unit, I saw why. The regulator appears to be broken. If you turn on "heat," it heats up regardless of the room temperature and continues to heat up regardless. Same for the cool setting. So you either get 80-plus degrees or 65-minus degrees. It was impossible to get the room at a comfortable temperature. (4) I only received one towel for an entire 4-night stay, and couldn't understand why. (5) The parking situation is terrible. If you plan to ever leave in your car to go out into the town, it will cost a pretty penny because every single time you leave, you're paying $11. (6) I ran into a woman who had an even worse experience than mine in the elevator. She had been assigned a room that was already booked, and walked into the room and encountered another woman on the toilet! (7) MOST IMPORTANTLY, I was with a crew that had a once-in-a-lifetime opportunity. I had called early and spoken to someone (via the 1-800 number), and was given assurances about an accomodation. I asked at the front desk, and was told the manager would contact me about it. I never was. A once-in-a-lifetime experience was ruined, and I don't think I can forgive Hilton brands for that.

Staff was very friendly. Area around property is clean but not much around the area of interest

Room was comfortable and clean. Very friendly check in. The hotel is very dated and needs updating and attention. The elevator was old with chipped walls and the hallways were old. Needs some investment. Awful smell of pot in the hallway.

Great time Thx!