Courtyard Wilmington Brandywine

Construction started early this morning with no warning. They say construction warnings are on the website but I don't see it.

I saw this was the hotel my group was booking and at first was a little hesitate. In the end it was a way better stay than I had expected. Great location, friendly staff and clean rooms. Every single interaction I had with the staff was excellent

The entrance elevator and halls were not clean, needs updating.

The stay was great.My grandkids had a great time in the hot tub and the pool ,Lots of Restaurants in walking distance.!Mall across the street. if you don’t want to go out theyserve food there . the chip Ken sandwich was great The customer service was the best.You were greeted with a smile as the door I Irecommend this hotel.

It was just “ok”. The room was out dated and felt old. I don’t think it was dirty but it didn’t give us the clean feeling. It was fine but I won’t stay there again. Too many new properties close to it

Great location, friendly staff and clean rooms. I was a little nervous when I saw this was the hotel my group was booking at, you can tell from the photos it is a little outdated. But in the end was a better stay than I had expected. First the bad. The room decor is bright and furniture is old. If you are uncomfortable with stains on furniture this might not be the place for you. I did have a small issue with the smell by the bathroom, and the wet floor that caused it, but I was only in for one night so it was easy to work around. A few of the lamp plugs did not work, a lot of them really, which caused me to think the blow dryer didn’t work. I called the front desk and replacement was brought up right away. I then realized it was just most of the outlets that were faulty. Now the good…. everything was very clean, the amenities that mattered were new, and every interaction I had with staff was friendly. We arrived late, but we’re greeted and checked in quickly. I had asked for a room with a balcony which was honored. I was happily surprised by how big my room was, and liked the setup better than most. The desk chair and desk were actually great for working in the morning. The mattress was comfortable, which is important to me. I like a medium/softer bed for reference. There was nice new patio furniture on the large balcony. I like that they still have some rooms with balconies, I like fresh air and access to a functional door or window which is rare at hotels anymore. The top item that impressed the heck out of me though, was Donna at the front desk. She went above and beyond twice for me in my very short stay. I need coffee in the morning. Usually at hotels if I wake too early and the restaurant isn’t open I will grab a cold Starbucks can from the market, but it’s not the same. I went down at 5:30 and the restaurant had not opened yet. I started to walk towards the market, and confirmed with Donna that they opened at 6. She asked me what I needed and I told her. She asked what size and if I needed anything else, and ran back to the kitchen. She could have easily said “yup, they open at 6 see you then” but instead she went ahead and helped me out. The coffee was great! It really made a difference in my day. I truly appreciated that kindness. Also when my blow dryer did it work as mentioned above it was Donna that brought one up, and was friendly the whole time. Thank you Donna! Overall the hotel itself is nice, but rooms could use some updating. You can tell they have replaced some of the things that matter most, like the desk chairs and mattresses. I was impressed by the service, and friendly atmosphere.

It was ik

FOOD CRUMBS INSIDE FURNITURE AND OUTSIDE ROOM, BROKEN TOILET HANDLE AND TOWEL RACK, MISSING ROOM REFRIGERATOR, ONE 1" SQUARE SOAP BAR PROVIDED, ONLY TWO BATH TOWELS PROVIDED, VERY OLD ROOM W/DIM LIGHTING AND SMALL, UNCOMFORTABLE SINK AND MIRROR IN THE BEDROOM. WE WILL NOT RETURN.

The room we received made us question the cleanliness of the room and the hotel. There was food in the fridge from the previous guest and stains all over the room. The stains include following: lamps, couch, floors, room phone, ceiling (looked like some put a cross above the bed). This made us very uncomfortable to sleep overnight. The hotel seems to be in a start of remodel but that room should not be provided to a guest. We left a message at check out about the room conditions and was told we would receive a call but never received a response. Additionally, we contacted Marriott Bonvoy® Customer Care and they didn’t follow up as well. Very poor customer service on both sides. Fully do not recommend this hotel.